Technical Services Engineer

4 weeks ago

dubai, United Arab Emirates BeInCrypto Full time
WHAT YOU'LL DO:????Enhance and adhere to a world-class set of operational procedures and policies for critical production support on a peer-to-peer payments network, and continually review and improve on these on an on-going basis????Demonstrate, reproduce, successfully debug, and resolve technical issues across our customers’ technology stack????Design and build tools and scripts to help analyze the product, database, and network log files and narrow the cause of issues????Help to build and administer the infrastructure and systems that keep our customers up to date and informed????Become a domain expert on Ripple's revolutionary technology and products and an authority in the product requirements for production excellence????Work with engineering and product to fix issues, release patches, and install in customer environments????Coach and guide Ripple customers in implementing best practice policies and procedures for the smooth running of Ripple technology????Assist in QA and validation of releases against known customer environments and configurations????Voice of the customer: communicate customer’s requirements and desires back to Product Development and Engineering teams to influence Product Functionality and Roadmaps????Participate in out-of-hours customer production support from time to time
WHAT YOU'LL BRING:????Required????2-5+ years’ experience implementing or supporting transaction processing systems supporting cash management, payments, or trade finance product in a complex technical environment????A strong sense of ownership, and empathetic demeanor that “the customers’ problem is my problem”????Excellent leadership and decision-making capabilities and the ability to be highly effective in demanding situations????Deep technical and functional understanding of payment flows and cross border payment processing????Knowledge of IT Infrastructure including Databases, Firewalls, Load Balancers, Proxy Servers, Application and Web Servers.????Strong collaboration skills to partner with internal Product and Engineering teams as well as external customers in an agile environment????Excellent Oral, Written and Customer Service skills????Proven Analytical and problem-solving skills????The ability to communicate your knowledge of enterprise-level, commercially available hardware and software products, operating systems, networking systems, and methodologies for integrating web-based products????Work in a team environment 7x24x365 with the ability to function with independent discretion during rotating shift work.????Must be comfortable with some customer-related travel (10-20% travel)
Preferred????Experience supporting critical applications????Experience with testing tools and technologies - Test Harnesses????Experience working with a Worldwide team????Hands-on Support/coding experience in web-based technologies (Web Services; Experience with Linux, Javascript, Ruby or Python; Peer-to-peer networks)????Solid understanding of Linux system administration with an emphasis on networking (TCP/IP) and security best practices????Experience with Zendesk, Jira, Confluence, and test/defect management tools and processes and real-time monitoring tools such as Splunk????Experience of providing customer support in a peer-to-peer technology environment
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