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Bellman

4 months ago

dubai, United Arab Emirates SOFITEL Full time
We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique.Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differencesYes, we lead the way. But we want to go further, with audacity, with imagination, with passionSOFITEL DUBAI the obeliskSofitel Dubai the Obelisk scheduled to open in the first quarter of 2020, will be Sofitel’s largest property in the Middle East. The hotel will feature 595 luxury guestrooms inclusive of 68 suites and 97 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Patio will bring residents and patrons together to celebrate the French “Joie de Vivre”. Guests will have the option to unwind at the So Spa and outdoor pools with private cabanas or workout in a fully-fledged fitness centre. Business travelers will have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings.Part of the Wafi Mall new extension and close to the iconic Raffles Dubai, Sofitel Dubai the Obelisk will infuse the brand’s essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist – Laundry Manager and help us to make Sofitel Dubai the Obelisk a truly welcoming destinationJob DescriptionKEY ROLES & RESPONSIBILITIESAssist guests with heavy packages, coats, suitcase, etc. courteously and quickly, before having to be askedAdhere to guest check-in and check-out procedures pertaining to baggage handlingWelcome guests at the main entrance with the greeting appropriate to the time of dayAssist arriving and departing guests by opening and closing car and taxi doorsMaintain a clean and tidy entrance, drive-way and lobbyGuide the guest to the Front Desk and wait behind the guest during the check-inBe familiar with hotel layout and memorize the preferred route for escorting guestsRoom the guest in accordance with hotel standardsBe familiar with the lift workings and emergency stairsProvide information to guests about the hotel facilities and servicesLearn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobbyHelp other employees in department, replacing them temporarily when necessaryKeep the baggage room clean and in orderUpon arrival of newspapers, prepare them and deliver them to guest rooms as assigned by Front Office staffUse the Duty Log to document matters of importanceArrange transport with the Airport Concierge and coordinate luggagePERSONAL ATTRIBUTESAbility to work cohesively with co-workers and managers as part of a teamAbility to be attentive to guest needs, remaining calm and courteous at all timesAbility to promote positive relations with hotel residents and patronsAbility to exercise good judgment with difficult guestsUnderstanding and ability to work in a multi-cultural environmentQualificationsService focused personality is essentialPrevious experience in a similar role is an assetStrong interpersonal and communication skills with a passion for service
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