Manager Catering Performance

3 weeks ago

abu dhabi, United Arab Emirates Apt Resources | Recruitment Specialists Full time
Apt Resources is currently seeking a dedicated and experienced Manager Catering Performance to join the team of their client in the Airlines industry in the GCC (Gulf Cooperation Council) region. In this dynamic role, you will manage Catering Operations worldwide on a 24/7, year-round basis. Your responsibilities include ensuring that every flight departs on time with the agreed menus, stores, bars, and equipment, all while maintaining safety and compliance. You will track and measure caterer performance against agreed metrics, driving year-on-year performance improvements, and ensuring all third-party suppliers meet their stringent requirements.Responsibilities:Oversee the supply of catering services across the network, ensuring budget adherence, minimizing meal wastage, and identifying cost-saving opportunitiesLead, motivate, and challenge a network of 100+ suppliers to deliver catering services for cargo operations globallyDevelop, monitor, and track detailed Service Level Agreements (SLAs) with all suppliers, working with Procurement to implement and apply appropriate service credits to incentivize performance improvementDevelop and ensure the delivery of operational Standard Operating Procedures (SOPs) for catering servicesCreate and implement a catering supplier performance award scheme with monthly results reportingTrack and report performance, develop improvement plans, and manage supplier activities to meet the expectations of Catering Services or Ground Services teams regarding menu development and complianceEnsure robust management of health and safety (H&S) and security policies by all catering suppliers, taking prompt action to address any shortfalls to maintain complianceConduct detailed investigations into non-compliance issues identified by external parties (Flight Operations, Ground Operations, etc.) and follow up on Corrective Action PlansEnsure consistent delivery to agreed standards worldwideStay updated on market trends and developmentsEstablish departmental objectives and priorities to align with and support business goalsTrain and develop employees to ensure effective succession planningRequirementsBachelor's degree in Hospitality Management or a related business management fieldMinimum of 8 years of relevant experience in flight catering operations managementProven ability to manage suppliers and achieve results through supplier managementExperience managing detailed SLAs to drive performance improvementExpertise in Operations Management, handling large, diverse workforces across multiple suppliers and culturesIn-depth knowledge of inflight catering operations in a large multinational airlineStrong command of English, both verbal and writtenManagerial skills, including delegation, setting clear directions, managing workflow, mentoring, coaching, training, and fostering teamworkPreferred:Experience in the airline or flight catering industryFood safety diplomaBenefitsTBD
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