Clinic Operations Supervisor

1 month ago


dubai, United Arab Emirates Medicentres Full time
The Clinic Supervisor is directly responsible to effectively coordinate and supervise services to ensure delivery of quality patient care within the allocated areas of responsibility. You will report directly to the Clinic Operations Manager ensuring overall smooth day-to-day business at the clinic. Responsibilities: Ensure that all reception staff completes their assigned daily tasks within a suitable timeframe.Ensure that all daily reconciliations are completed as per company policies.Ensure that proposals from staff are promptly actioned, if required.Monitor and retrieve any outstanding patient balances not attributed to Insurance Direct Billing or Medical Examination claims.Responsible for ensuring that all patient records are updated and all records are filed correctly.Ensure that all messages from reception are passed on to relevant staff.Monitor any patients’ calls to ensure that patients are contacted promptly as necessary. Supervise correct processing of insurance claim forms and forwarding details required to accounts department.Responsible for ensuring that all medical and office stationery required for the reception area is maintained with sufficient supplies and correct stock rotation applies.Ensure that Health & Safety procedures are adhered to in the reception area.Handover daily cash received at clinic, to HO staff for deposit into bank account.
Petty Cash; All income and expenditure are recorded correctly, through the reconciliation procedures in place.Work closely with the Management Team and medical Director/Operations manager regarding any issues relevant to the smooth running of the clinic.Maintain cleanliness standards by monitoring cleaners schedule and check list.Notifying the relevant members of the Management Team of any complaints or concerns from both staff and patients.Deal with patients and staff complaints in a calm and professional manner. Work cooperatively with other Clinic staff in a positive team approach. Maintain a professional and responsible approach to all duties. Carry out any reasonable Ad Hoc tasks as requested by theManagement, Operations Manager or Medical Director.Monitoring and approving time-sheets, signing off on over-time.Supporting HR Department with ROTA for all staff at clinics.#J-18808-Ljbffr
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