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General Manager

3 months ago

abu dhabi, United Arab Emirates Alef Education Full time
The General Manager will drive the company's operations, with a strong focus on commercial and financial success. The crux of the role is to ensure that Miqyas Al Dhad becomes the go-to partner to Ministries of Education and publishers/content creators, with its Arabic Lexile Scale becoming the de-facto universal scale for the Arabic language. This will be driven by the GM's ability to position the company as a thought leader in the Arabic assessment space, build key relationships with government stakeholders, and generate revenues from long-term partnerships in the Arab world. The ideal individual will also have some experience building an ecosystem that is designed to drive demand for the Arabic Framework. Building an ecosystem involves orchestrating a balance of content publishers, thought leaders, academicians, ministry officials, and commercial language learning product companies. He/she will lead the company-wide team to build successful products, ensure customer satisfaction and retention, and achieve the expected returns as planned.Key Responsibilities:Strategic Planning:Develop and implement strategic plans to achieve organizational objectives and drive growth.Identify new opportunities for expansion and innovation within the industry.Monitor industry trends and market conditions to ensure competitiveness.Financial Management:Oversee budgeting, financial forecasting, and reporting processes.Manage financial resources efficiently to optimize profitability.Implement cost-saving initiatives while maintaining quality and service standards.Team Leadership:Provide strong leadership and direction to department heads and staff.Foster a culture of collaboration, accountability, and continuous improvement.Recruit, train, and develop employees to build a high-performing team.Operations Management:Ensure smooth day-to-day operations across all departments.Establish and enforce policies, procedures, and standards to maintain efficiency and compliance.Identify areas for process improvement and implement solutions.Customer Relations:Build and maintain strong relationships with customers, suppliers, and stakeholders.Address customer inquiries, concerns, and feedback promptly and professionally.Implement strategies to enhance customer satisfaction and loyalty.Risk Management:Identify potential risks and develop mitigation strategies.Ensure compliance with relevant laws, regulations, and industry standards.Qualifications, Skills & ExperienceBachelor’s degree in business administration, Management, or related field; MBA preferred.10+ years of senior leadership at GM or COO level.8+ years of commercial leadership experience, owning a P&L, delivering revenue growth and managing costs.8+ years’ experience of building and managing multinational, multi-functional teams.8+ years of managing projects, multiple stakeholders and account management.8+ years of working with governments, ideally those in the Middle EastFluency in Arabic & English is strongly mandatoryUnderstanding the market and customer needs in the Education industry. Knowledge of pedagogy preferred.
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