Junior Technical Support Analyst Jobs In Dubai | Winged Recruitment

1 month ago

dubai, United Arab Emirates Winged Recruitment Full time
Junior Technical Support Analyst Jobs In Dubai | Winged RecruitmentApply Also: Himont Group Jobs Management Trainee Officer
Seeking a role where you can immerse yourself in the dynamic realm of technical support and kickstart your career journey? Winged Recruitment, a leading force in talent acquisition, is thrilled to present an exceptional opportunity crafted for aspiring Junior Technical Support Analysts. With our dedication to fostering innovation in remote work culture and leveraging advanced AI technology, we serve as the bridge between your aspirations and a rewarding professional trajectory. Partnering with renowned tech firms globally, we’re ready to empower our team with fresh talent poised to make a significant impact.Apply Also: Senior Contact Center Agent Jobs In Ajman | Ajman University
Responsibilities:
Provide first-line technical support to end-users via phone, email, or chat, resolving issues promptly and efficientlyDiagnose and troubleshoot software and hardware problems, escalating complex issues to senior support specialists as neededDocument support tickets accurately in the helpdesk system, maintaining detailed records of troubleshooting steps and solutionsAssist in the deployment and configuration of software applications and hardware devices, ensuring compatibility and functionalityCollaborate with cross-functional teams to identify recurring technical issues and contribute to the development of solutions and best practices
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Requirement
Bachelor’s degree in Computer Science, Information Technology, or a related field preferredStrong problem-solving skills with the ability to analyze and resolve technical issues efficientlyExcellent communication and interpersonal skills, with a customer-focused approach to technical supportDetail-oriented with a high level of accuracy in documenting technical procedures and solutionsAbility to work effectively both independently and as part of a collaborative teamEnthusiasm for learning and a proactive attitude towards professional development in the field of technical support
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