Escalation Specialist

4 weeks ago


dubai, United Arab Emirates Noon Dubai Full time
The job posting is outdated and position may be filled
Job Alert You will be updated with latest job alerts via email
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Job Alert You will be updated with latest job alerts via email
Valid email field required
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Responsibilities:• Promptly responding to customer queries via email, live chat, video, phone, and social media channels.• Immediately escalating serious complaints or issues that you are not equipped to deal with.• Liaising with colleagues or managers to find the best solutions to customers’ issues.• Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.• Maintaining a polite, helpful, and professional manner at all times. Disclaimer: Drjobs.ae
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