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Floor Manager

4 months ago

abu dhabi, United Arab Emirates Christian Dior S.A. Full time
Working with the Boutique Director/Manager the Floor Manager is responsible for assisting with the day-to-day management of the boutique and
ensure the highest level of customer service in line with Christian Dior
expectations: *Meet sales targets and minimize stock losses*Demonstrate excellent product and range knowledge *Participate to staffing, scheduling, merchandising and inventory *Supervise, coach and motive the team members *Exemplify the six Dior Values on a consistent basis Tasks and Responsibilities:Commercial Performance and Team Management Maximize sales and measure sales performance and conversion rates on a daily basis. Assist in assigning and monitoring sales goals of Sales Associates. Participate in the preparation of merchandise displays and presentations, exercising independent judgment and discretion in applying merchandising concepts and guidelines.
Train, coach, develop, and manage sales associates in selling
skills.
Conduct and/or participate in regular store meetings to discuss performance, sales training, product knowledge, merchandising, and to convey other necessary information to management staff and associates.
Facilitate proper communication between management and associates. Clientele Service and Management Participate in the coordination of sales promotion activities, which include seasonal sales, trunk shows, contests, including proper use of in-store signs advertising sales and promotions. Train the team on optimizing Capture Rate and After Sale do develop personal customer database.Product and Stock Management Gather merchandise for transfers, damages, and returns-to-vendor (RTV’s).
Oversee and participate in department inventories.
Monitor proper pricing of
merchandise. Process Management Oversee compliance of associates with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, merchandise handling, security, sales and record-keeping procedures.
Help solve problems that affect the department’s service, efficiency, and productivity.
Lock and secure the
store and
oversee compliance with all security procedures.
Any other tasks as assigned from time to time. ProfileSkills and Competencies: Ability to:
Develop and train associates, build relationships, utilize skills of associates most
appropriately.
Effectively manage sales staff toward achievement of sales and
clientele
objectives.
Manage boutique operations effectively including attendance, merchandising, and housekeeping standards. Maintain a fair, consistent set of standards as they apply to work
force.
Adjust priorities and manage time wisely in a fast-paced
environment.
Communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to
associates.
Operate all equipment necessary to perform the job , including POS systems, PC, phone systems, cash register, sensor-tag remover, and all other office equipment.Requirements: 4+ years of retail experience required, preferably with at least 1 year of management, in a luxury product setting. Sense of initiative and commercial creativity with fashion sensitivityStrong knowledge of the luxury industry with fashion sensitivity consistent with the brand.Demonstration of own initiative. Ability to work varied hours/days, including nights, weekends, and holidays, as needed.
Availability to work the hours necessary to open and/or close the store. Ability to maintain presence on selling floor for long periods as needed. Strong interpersonal, communication, organization and
follow-through skills.#J-18808-Ljbffr