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Floor/Service Supervisor
2 months ago
Radisson RED sees things differently. We don’t have ‘staff’ we have ‘Creatives’. We don't have "managers” we have "LEADs".
WE ARE ON THE LOOK OUT FOR a REDtabulous Floor/Service Supervisor to join the amazing Jones The Grocer team here at Radisson RED
What are we looking for?
Supervise Store Shift Operations: Ensure assigned shifts are run accordingly to the operational daily procedures, specified customer service levels, employee satisfaction and HSSE guidelines.
Store Services and Product Knowledge: Supervise store staff to work with the full knowledge of all store promotions, company services, products and menu items to successfully deliver them to all customers.
Sequence of Service Skills Supervision: Supervise all staff to implement the correct sequence of service skills to ensure high standards of service in line with JTG operating procedures and standards.
Customer Satisfaction Levels: Continually look at understanding evolving customer requirements and satisfaction levels. Attend to guest special requirements.
Internal Communication and Coordination: Work closely with store management and staff to promote positive teamwork to run an efficient operation.
Daily and Weekly Reports: Assist in completing all reports and checklists on time as required.
HSSE & Quality Supervision: Supervise completion of store checklists and relevant equipment to fulfil HSSE requirements for daily operation.
Financial Responsibility: Supervise in-store shift cash handling duties (including tip collection) and procedures are strictly adhered to, resulting in accurate reporting of the day-to-day operational revenue and costs.
Operating environment: Flexibility in working conditions to include working hours and locations. Dealing with customers can be a highly pressurized job and the person must be able to manage this without compromising service levels of management skills.
Communication and listening skills at a high level
Time Management
Computer skills at an operational level with strong MS Office skills
Stress Resistance
Customer Orientation
Teamwork
Problem Solving/Innovativeness
Emotional Intelligence/Soft Skills
Are you REDy?
You should be innovative, creative, demonstrate a positive mind set and love a challenge. Are you engaging, self-motivated and love guests? We all do Be genuine and Be yourself, we love that and won’t change that, promise
Do you love people’s interaction, loves to be yourself, and are passionate for Music, Art & Fashion? We want to talk to you then
Come as you are, wear a big smile and become the one who greets like no other. Forget the script. There is no script. Forget traditional, be bold. Have a chat. Make RED the place to be.
Come join us and Make Every Moment Matter and make RED the place to be in the City.
Skills
Casual Dining Experience
Advanced Knowledge of Cash Registers/ Money Handling
Fine Dining Experience
Cleanliness
POS Systems
Inventory Management
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