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IT Support-Team Lead Jobs In Dubai 2022 | Supreme Netsoft Private Limited

1 month ago

dubai, United Arab Emirates Supreme Netsoft Private Limited Full time
IT Support-Team Lead Jobs In Dubai 2022 | Supreme Netsoft Private LimitedRESPONSIBILITIESThe Technical Support Team Lead is responsible for overseeing the daily operations of technical support team as well as participating as an active member of the team.As a team lead, this position will partner with the Director of Customer Success to deliver exceptional support to customer through phone, email and chat. This team member will be expected to lead by example, organize work, build reports, handle escalations, and help with ad hoc projects, and training.The Technical Support Team Lead will work within the Customer Success Team and will report to the Director of Customer Success. This position is an advocate in the overall culture, vision and values of EROAD.Requirements:
Proven people management and leadership skillsExcellent communicator, both oral and writtenStrong problem solving and communication skillsLove being the first line of support and troubleshooting issuesStrong analytical skills to investigate and resolve customer support ticketsAble to multi-task efficiently under time pressureAble to work with cutting edge technology and assimilate information rapidlyPrevious experience in managing customer focused teamsProven experience in managing a service and support focused team cultureAssociates or bachelor’s degree in information technology or a related field preferredStrong knowledge of IT Service Management.Supervise support team to provide best in class IT service.Experience executing large scale Windows 7 to Windows 10 migration project.Proven people management and leadership.Experience dealing with client contacts at all senior levels.Hands on experience in IT operations and desktop team supporting multiple sites.IT Asset ManagerBroad knowledge of various technologies (Windows 10, 7, MS O365, Active directory, MDM, etc.)Training, monitoring, and teaching abilities.
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