Customer Service Success Analyst
1 month ago
Manage all aspects of the customer lifecycle, from lead generation to post-sale support.Develop and implement strategies to optimize customer interactions and improve lead conversion rates. (This may involve using a CRM system like Bitrix)Build and maintain strong relationships with existing and potential clients by providing exceptional customer service.Identify and address customer concerns promptly and efficiently to ensure their satisfaction.Proactively communicate with clients to promote vending machine products and services.Analyze customer data to identify trends and opportunities for improvement.Generate reports on customer interactions, sales performance, and other key metrics tied to KPIs (Key Performance Indicators) such as customer satisfaction ratings and revenue growth.Maintain accurate and up-to-date customer records.Collaborate with other departments, such as Sales and Operations, to ensure a seamless customer experience.Oversee vending machine site management, including conducting inspections and reporting maintenance issues.Measure the effectiveness of customer service strategies.Identify correlations between customer interactions and lead conversion rates.Track key metrics and generate reports aligned with KPIs (e.g., customer satisfaction, revenue growth).Assist with debt collection activities to ensure timely payments from clients, contributing to achieving collection rate KPIs.Identify opportunities to expand existing client relationships and propose new vending machine installations, impacting revenue growth KPIs.Travel to client locations within Dubai as required.
Qualifications:
Minimum of 2 years of experience in a customer service & Data Analyst role.Proven track record of building and maintaining strong customer relationships.Excellent communication and interpersonal skills, both written and verbal.Strong analytical and problem-solving skills.Proficient in Microsoft Office Suite (Word, Excel, Outlook).Experience with a Customer Relationship Management (CRM) system (e.g., Bitrix) a strong plus.Valid UAE Driver's License required.
Benefits:
Competitive salary and benefits packageOpportunity to work in a fast-paced and dynamic environmentOpportunity to make a significant impact on the company's growth through achieving Key Performance Indicators (KPIs)Professional development opportunities
Additional Information:
This position is subject to a 3-month probationary period. Your performance will be evaluated during this time to determine your eligibility for a full-time employment offer.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job Type: Full-timePay: AED4,000.00 per monthAbility to commute/relocate:
Dubai: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
Do you have a Valid Visa for 3 Months to Process for Work permit?Do you have A Valid UAE Driving License?Rate your Skills in Microsoft office Suite from 0-9
Experience:
UAE: 2 years (Preferred)
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