Order Management Supervisor

1 month ago

abu dhabi, United Arab Emirates Weatherford International PLC Full time
OverviewWeatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation.We are focused on technology development, digital solutions, and defining our footprint in the new energy space. Our ability to provide integrated solutions across our segments will be critical to growth in our core operations and the energy transition.Energy producers face unique challenges every day, so it is our job to create solutions that enhance safety, streamline operations, and sustain uptime to meet or exceed their targets. We operate across the global energy landscape employing some of the best diverse talent in the industry. At Weatherford, we understand the value each individual brings to the table. We celebrate diversity in all its forms and are immensely proud of our workforce. We invite you to join our passionate, talented, word-class team.When you join Weatherford, you instantly feel connected to something bigger – a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other’s successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford.Weatherford offers competitive compensation, a comprehensive benefits program and provides you a challenging and enriching career path, with a healthy balance of structure and flexibility to chart your own course.Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.ResponsibilitiesJob PurposeResponsible for managing incoming MFG orders. The primary duties are the efficient tracking of orders and the effective communication and expediting of customer orders to ensure customer satisfaction.Roles & ResponsibilitiesSAFETY, SECURITY & COMPLIANCE
Maintains the highest standards of corporate governance, ensuring that all activities are carried out ethically and in compliance with Company’s Security, Compliance & HSE policies, Management System, relevant laws, regulations, standards, and industry practices and complies with the Company’s Rules to Live By
Places Quality, Health & Safety, Security and protection of the Environment as core values while never intentionally placing employees, our processes, customers or the communities in which we live and work at riskSeeks continual improvement in Health, Safety, Security & protection of the Environment, taking into account responsible care, process vulnerabilities, public, customer and employee inputs, knowledge and technology and best business practices to exceed customer expectationsSupervisors & Managers should demonstrate effective safety leadership for the health and safety arrangements of all subordinates and for any persons visiting them while on the Company premises
QUALITY
Responsible for being familiar with the Company's Quality policies and takes an active role in the compliance and improvement of Weatherford’s Management SystemMaintains service quality as immediate priorities when working across all areas of the business and continually seeks areas for improvement
OPERATIONS
Identify potential order issues and take corrective action to prevent delays and customer dissatisfaction.Liaise with Planning, Procurement, production, shipping, and warehouse staff regarding availability, delivery times, and orders.Manage customer returns and order cancellations.Manage order entry and processing, including order validation, pricing, and delivery scheduleUpdate and maintain customer orders in the organization's ERP system.Work with sales and customer service teams to resolve order issues and discrepancies.
COMMUNICATION
Maintains effective communications with all key stakeholders both internal and where appropriate externalSupervisors & Managers should clearly communicate expectations, roles and responsibilities to their reports
FINANCIAL
All employees have an accountability to the organisation to be financially responsible whether they are in charge of a function budget or simply their own expensesCosts incurred should be within approved budget, processed within agreed time frames & following the relevant financial policy and procedure
PEOPLE & DEVELOPMENT
Employees have a responsibility for developing their own careers within the Company including completing all necessary function, compliance & business standards training to enhance their knowledge, skills and experienceEmployees should engage on a regular basis with their line manager to discuss their personal performance, objectives and opportunities to enhance their skills and experience to support their career potentialSupervisors are expected to actively engaging their employees to support talent management through Weatherford’s performance management process, including but not limited to talent assessments, succession planning & regular coaching opportunitiesSupervisors should collaborate with Human Resources & Training Development to drive strategies for the recruitment & retention of key personal & to foster an environment that supports the attraction & retention of a high performing talented workforce
VISION & LEADERSHIP
Demonstrates leadership, ethical behaviour and adherence to Weatherford standards at all times
QualificationsExperience & EducationREQUIRED
Bachelor's Degree in Business, Supply Chain, Finance, or any related field preferred5+ years of experience in customer service, supply chain, finance, sales operations, or related position
Knowledge, Skills & AbilitiesREQUIRED
Ability to work both independently and as part of a teamAbility to work in a fast-paced environment managing multiple tasks & multiple prioritiesAttention to detailExcellent organizational, verbal, and written communication skillsKnowledge of Microsoft Office applications such as Word, Excel, and OutlookKnowledge of order management systemsKnowledge of supply chain management and operationsProficiency with JDE, Microsoft Dynamics 365, or other ERP/CRM software systems.
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