Head of Data Jobs In Dubai United Arab Emirates 2023 | Palm Jumeirah

3 weeks ago


dubai palm jumeira, United Arab Emirates Palm Jumeirah Full time
Head of Data Jobs In Dubai United Arab Emirates 2023 | Palm Jumeirah

Head of Data process and data-driven business. This role is key to defining the right data processes to guarantee the quality of the delivery (short and long-term), reduce the lead time, and avoid work duplication/.

Responsibilities:
  • Promptly responding to customer queries via email, live chat, video, phone, and social media channels.
  • Immediately escalating serious complaints or issues that you are not equipped to deal with.
  • Liaising with colleagues or managers to find the best solutions to customers’ issues.
  • Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
  • Maintaining a polite, helpful, and professional manner at all times.
  • Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
  • Familiarizing yourself with new products and services as they are introduced.
  • Attending workshops and meetings as required.
  • Providing training to new customer service agents.
  • Respecting client confidentiality at all times.
Requirements:
  • High school diploma or GED.
  • Bachelor’s degree in business, communications, or a related field may be advantageous.
  • Practical experience with help desk software, such as Zendesk, and CRM software, such as salesforce sales cloud, may be required.
  • Previous experience in a customer service role is preferred.
  • The ability to respond appropriately under pressure.
  • Sound judgment and excellent problem-solving skills.
  • The ability to speak a second language may be advantageous.
  • A positive attitude and the ability to build relationships with clients.
  • The flexibility to work irregular hours, when required.
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