Store Manager

2 weeks ago


dubai, United Arab Emirates Supercare Pharmacy Full time
The role holder will be responsible for driving sales through the performance and development of the team of Sales Executives / Beauty Advisors and increasing the revenue of the assigned Portfolio. The role holder will also be entitled to ensure the delivery of exceptional operational, commercial and customer service standards and exploring new streams of revenue from catchment area.Core Responsibilities:• Accountable for the full P&L of the store, working to ensure budgets are met and profits are maximized.• Reviews and monitors Retail KPIs, Target Achievement of Staff and develops action plans to achieve set targets on a monthly basis and address any issues / concerns.• Communicates Store targets to the team and drives sales to achieve financial objectives, trains team on the brands, customer service and sales skills.• Maintains operations by supporting and ensuring compliance with all Standard Operating Procedure, good inventory management and stock control and organizes / conducts training programs for the team.• Maintains staffing levels and ensures adequate shift coverage consistent with operational needs to ensure exceptional customer service.• Resolves customer complaints and responds to comments in a timely and professional manner• Oversees the Store’s after sales processes and ensures full adherence to return policies and procedures through proper communication with key stakeholders• Ensures compliance with local rules and regulations in regard to store activities, including but not limited to store administration, operations and procedures• Develops and maintains strong working relationships with local physicians and healthcare practitioners with an objective to strengthen the Division’s business• Maintains proper loss prevention standards and ensure compliance with cash handling, safe and deposits procedures• Maintains awareness of market trends and competition. Shares recommendation with Area Manager• Provides training and coaching to Store staff around customer service, store management including hygiene, merchandising, etc.• Is willing/agreeing to work in different shifts and location as assigned by the Line Manager in order to fulfill business requirements.People Management:• Defines goals and key performance indicators for each member of the team and ensure effective implementation of the GMG performance management process• Develops talent within the team by providing guidance, mentoring and coaching to achieve the defined goals• Drives a culture of feedback and coaching in the Department by providing feedback on an ongoing basis, identifying development needs and coaching the employees on the areas of improvementRequirements:Bachelor’s Degree in Pharmacy (pref.) / Bachelors Graduate in any DisciplineLicense from : Dubai Health Authority, Health Authority – Abu Dhabi and Ministry of Health (preferred).Strong English and Arabic language skills (written and spoken)Minimum of 3-5 years of relevant experience in the Health Industry with at least 2 years in a Managerial role1 - 2 years of managerial experience of independently managing a Store in Street / Mall locations.Previous Experience handling premium brands / top international prestige brands in a challenging retail environment would be an added advantage
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