Customer Support Representative

1 month ago


dubai, United Arab Emirates Al-Futtaim Health Full time


Overview Of The Role
We are seeking a dynamic individual to take on the role of Spare Parts Sales Representative. In this position, you will be responsible for driving incremental Spare Parts sales, nurturing existing customer relationships, and expanding our customer base within the assigned area. Through on-site visits, prospecting, and leveraging your technical knowledge, you will provide value-added solutions to our customers, building lasting relationships and achieving sales targets.
What You Will Do

  • Achieve Parts sales and profitability targets by promoting Aftermarket products and services to customers post-machine purchase.
  • Handle customer inquiries and communications effectively, ensuring an exceptional customer experience, resolving complaints, and exceeding expectations.
  • Update and maintain customer databases, actively seeking new business opportunities by identifying imported Used units in the market.
  • Analyze and manage parts business potential and penetration with assigned customers.
  • Gather and report market intelligence related to the Aftermarket segment.
  • Monitor and ensure customer monthly overdue payments remain within agreed targets.
  • Solicit customer feedback on dealer and machine performance.

Required Skills To Be Successful

  • Demonstrated customer service skills with a focus on building strong business relationships.
  • Proficient sales skills, including the ability to present opportunities, ideas, and concepts, with strong negotiation and closing abilities.
  • Commercial acumen and understanding of business dynamics.
  • Excellent negotiation skills with a business-oriented mindset.
  • Ability to interact professionally with customers at all levels, from middle management to senior executives and technicians.
  • Strong self-planning and time management abilities.
  • Professional presentation skills and the capacity to effectively promote the company.
  • Proficiency in Microsoft Office applications and strong computer literacy.
  • Excellent communication skills in English; fluency in Arabic is advantageous.

About The Team
Join a dynamic and collaborative team dedicated to delivering exceptional customer service and driving business growth. Our team fosters an environment of innovation and continuous improvement, where every member is valued for their contribution to our collective success.
What Equips You For The Role

  • The ideal candidate will possess a minimum of 5 years of experience in Parts and/or workshop operations, with a strong technical knowledge of earthmoving machines.
  • A Degree, Diploma, or equivalent technical qualification is preferred, demonstrating a commitment to excellence in this field.
#J-18808-Ljbffr

  • Dubai, United Arab Emirates jazp.com Full time

    **Job duties** - Providing timely and accurate information about the company's products or services, pricing, policies, and procedures. - Maintaining a positive and professional attitude towards customers and representing the company in a positive light. - Meeting performance metrics related to call volume, response time, customer satisfaction, and other key...


  • Dubai, United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...


  • Dubai, United Arab Emirates Al-Futtaim Health Full time

    Overview Of The RoleWe are seeking a dynamic individual to take on the role of Spare Parts Sales Representative. In this position, you will be responsible for driving incremental Spare Parts sales, nurturing existing customer relationships, and expanding our customer base within the assigned area. Through on-site visits, prospecting, and leveraging your...


  • Dubai, United Arab Emirates Interwood Flooring LLC Full time

    **Responsibilities**: - Understand customer needs and provide appropriate solutions or information. - Assist customers with product information, pricing, order status, and other inquiries. - Process orders and manage order fulfillment, including coordinating with other departments as necessary. - Generate and send quotations to customers based on their...


  • Dubai, United Arab Emirates Lelafeh Group Services Full time

    Hiring a Customer Support Executive in Dubai. Job Responsibilities: - Supervising the customer service process and addressing any complaints brought to your attention. - Developing policies and procedures to ensure consistent and high-quality service delivery. - Planning and implementing training programs for your team. - Monitoring the performance of...


  • Dubai, United Arab Emirates Proto21 Full time

    **Job Title: - ** Customer Sales Representative - Proto21 is a leading 3D printing company that specializes in providing high-quality additive manufacturing solutions to clients across various industries. We are seeking a dynamic and results-driven individual to join our team as a Customer Sales Representative. This role involves managing customer...


  • Dubai, United Arab Emirates Proto21 Full time

    **Job Title: - ** Customer Sales Representative - Proto21 is a leading 3D printing company that specializes in providing high-quality additive manufacturing solutions to clients across various industries. We are seeking a dynamic and results-driven individual to join our team as a Customer Sales Representative. This role involves managing customer...


  • Dubai, United Arab Emirates Santaf Holdings Full time

    **To welcome the customers in a courteous manner and to answer phone efficiently and to provide the necessary support in order to enhance customer comfort and satisfaction till they are attended to by the relevant personnel.** **Essential Roles and Responsibilities** **Operational Roles and Responsibilities** - ** Be part of the Telemarketing activities...


  • Dubai, United Arab Emirates Al-Futtaim Health Full time

    Overview Of TheRoleWe are seeking a dynamicindividual to take on the role of Spare Parts Sales Representative.In this position, you will be responsible for driving incrementalSpare Parts sales, nurturing existing customer relationships, andexpanding our customer base within the assigned area. Throughon-site visits, prospecting, and leveraging your...


  • dubai, United Arab Emirates Caterpillar Dubai Full time

    Product Support Operations Representative Product Support Operations RepresentativeThe job posting is outdated and position may be filledResearching customer experiences and demands.Improving customer experiences.Outlining a detailed product strategy.Managing cross-functional teams.Managing product road maps and releases.Identifying and filling product...


  • Dubai, United Arab Emirates KAFOU SPORT ACADEMY L.L.C Full time

    Join Our Team as a Face-to-Face Customer Services Representative! Are you a charismatic individual with a passion for providing exceptional customer service and experience in face-to-face sales and administration? Do you thrive in a fast-paced environment where you can interact with clients directly and make a positive impact? If so, we want you to join our...

  • Customer Support

    4 weeks ago


    Dubai, United Arab Emirates CPT Markets Full time

    **Responsibilities**: - Provide accurate information about products, services, pricing, and company policies. - Maintain a courteous and empathetic tone when interacting with customers. - Investigate and resolve customer issues, including order discrepancies, billing inquiries, and product/service complaints. - Follow established procedures and guidelines...


  • Dubai, United Arab Emirates CGD Full time

    A leading healthcare in UAE is currently looking for a Customer ?Sales Representative-, 3 years experience in the same position with hospitality or healthcare background - preferably in UAE. Presentable, smart, can work under pressure, cancelled visa are encourage to apply.


  • Dubai, United Arab Emirates CGD Full time

    A leading healthcare in UAE is currently looking for a Customer Sales Representative -, 3 years experience in the same position with hospitality or healthcare background - preferably in UAE. Presentable, smart, can work under pressure, cancelled visa are encourage to apply

  • Customer Support

    4 weeks ago


    Dubai, United Arab Emirates CPT Markets Full time

    **Responsibilities**: - Provide accurate information about products, services, pricing, and company policies. - Maintain a courteous and empathetic tone when interacting with customers. - Investigate and resolve customer issues, including order discrepancies, billing inquiries, and product/service complaints. - Follow established procedures and guidelines...


  • Dubai, United Arab Emirates CGD Full time

    A leading healthcare in UAE is currently looking for a Customer Representative (Sales) -, 3 years experience in the same position with hospitality or healthcare background - preferably in UAE. Presentable, smart, can work under pressure, cancelled visa are encourage to apply. **Salary**: AED1.00 - AED2.00 per month


  • dubai, United Arab Emirates Siemens Dubai Full time

    The job posting is outdated and position may be filledResponsibilities :• Contribute to improve interfaces and process in alignment with Business Manager and other stakeholders• Responsible for Mailbox, answering customer calls and other standard duties of a Customer care representative.• Responsible for Hit Rates targets• Close interaction with...

  • Customer Support

    4 weeks ago


    Dubai, United Arab Emirates Metrical Real Estate Development Full time

    We are an established Real Estate Development company and we are currently looking for a Customer Support to join our team - Answering inquiries, assisting clients. - Handle requests and queries appropriately. - Provides general support related to customer service - Other tasks as required by the team **Requirements**: - Experience in Real Estate is a...


  • Dubai, United Arab Emirates myGwork Full time

    The PositionAs a Customer Representative, you will utilize your strategic acumen to bring company's products to the market to appropriately elected targeted account and health systems. You would be regularly engaging with healthcare professionals, to ensure that Organon is viewed as demonstrating value and better health outcomes to healthcare...


  • dubai, United Arab Emirates MyGwork Full time

    The PositionAs a Customer Representative, you will utilize your strategic acumen to bring company's products to the market to appropriately elected targeted account and health systems. You would be regularly engaging with healthcare professionals, to ensure that Organon is viewed as demonstrating value and better health outcomes to healthcare professionals...