Customer Support Representative
1 month ago
Overview Of TheRole
We are seeking a dynamicindividual to take on the role of Spare Parts Sales Representative.In this position, you will be responsible for driving incrementalSpare Parts sales, nurturing existing customer relationships, andexpanding our customer base within the assigned area. Throughon-site visits, prospecting, and leveraging your technicalknowledge, you will provide value-added solutions to our customers,building lasting relationships and achieving salestargets.
What You WillDo
- AchieveParts sales and profitability targets by promoting Aftermarketproducts and services to customers post-machinepurchase.
- Handle customer inquiries andcommunications effectively, ensuring an exceptional customerexperience, resolving complaints, and exceedingexpectations.
- Update and maintain customerdatabases, actively seeking new business opportunities byidentifying imported Used units in themarket.
- Analyze and manage parts businesspotential and penetration with assignedcustomers.
- Gather and report marketintelligence related to the Aftermarketsegment.
- Monitor and ensure customer monthlyoverdue payments remain within agreedtargets.
- Solicit customer feedback on dealerand machine performance.
Required Skills To BeSuccessful
- Demonstrated customer service skillswith a focus on building strong businessrelationships.
- Proficient sales skills,including the ability to present opportunities, ideas, andconcepts, with strong negotiation and closingabilities.
- Commercial acumen and understandingof business dynamics.
- Excellent negotiationskills with a business-orientedmindset.
- Ability to interact professionallywith customers at all levels, from middle management to seniorexecutives and technicians.
- Strongself-planning and time managementabilities.
- Professional presentation skills andthe capacity to effectively promote thecompany.
- Proficiency in Microsoft Officeapplications and strong computerliteracy.
- Excellent communication skills inEnglish; fluency in Arabic is advantageous.
About TheTeam
Join a dynamic andcollaborative team dedicated to delivering exceptional customerservice and driving business growth. Our team fosters anenvironment of innovation and continuous improvement, where everymember is valued for their contribution to our collectivesuccess.
What Equips You For TheRole
- Theideal candidate will possess a minimum of 5 years of experience inParts and/or workshop operations, with a strong technical knowledgeof earthmoving machines.
- A Degree, Diploma, orequivalent technical qualification is preferred, demonstrating acommitment to excellence in thisfield.
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