Customer Success Leader Jobs in Dubai | Aramex Careers

3 weeks ago


dubai, United Arab Emirates Aramex Full time
Customer Success Leader Jobs in Dubai | Aramex Careers
For More Top Organization Jobs Click HereDescription:Success LeaderExcellent billing/finance understanding of the freight billing cycle and its requirements Manage end to end shipment life cycle liaising with all internal and external stakeholders Responsible for all KPIs and SLAs agreed with allocated customers/.Job Responsibilities:
Act as the main focal point for escalations. Ensure a solution is provided to each customer. You need to ensure the escalation are not channeled above you hence strong relationships with customers, excellent communication, leadership skills, are key.Manage a team of Freight Customer Service Specialists.Develops relationships with allocated customersEnsure the team follows customer service processes as per Operating Model
Job Requirements:
6 years’ experience in Freight Forwarding – mandatory experience4 years’ experience of Customer Service preferably handling key business clientsExcellent product knowledge (ocean and air freight)Working knowledge of transportation management systems (TMS)Commercial acumen to drive sales
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