Guest Services Executive

4 weeks ago


dubai, United Arab Emirates Accor Hotels Full time
Company DescriptionSofitel Singapore City Centre, an iconic hotel which opens in October 2017will form part of a mixed-use development at Tanjong Pagar Centre, a multi-billion dollar development, which will become Singapore’s tallest building at 290 meters set around landscaped parkland and direct MRT station access.The 223-room Sofitel Singapore City Centre will offer chic designed rooms, 4 Food and Beverage options, a ballroom, and several meeting rooms, fitness and pool facilities.Job DescriptionAll basic duties of a Guest Services Agent; check in, check out, guests’ inquiries.Maintain appropriate standards of conduct, dress, hygiene, uniform, appearance and posture throughout the departmentEffective supervision of all guest arrivals and departures, ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.Supervise the Front Office operation and workflow to maximize guests’ satisfaction levels.Supervise and delegate duties to all Front Office team members.Responsible and accountable for maintaining the highest service standard of Front Office, and to generate team spirit and motivation in all ambassadors.Assist the Front Office Manager in monitoring the Front Office Associates and train them to ensure that guests receive prompt and courteous services.Check daily arrival list for VIPs, and regular guests. Introduce hotel facilities and special services to guests and follows up on requests by guest promptly and efficiently.Encourage and motivate Guest Service Agents to up-sell in order to achieve the daily / monthly target set by Front Office Manager.Oversee the daily movement of guest activities and be able to resolve any minor guest complaints to establish an amicable relationship with guests, clients and customers of the Hotel.Communicate with guests to get the feedback, pay great attention to the guest’s comments, to investigate and submit reports on guest comments.Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality.QualificationsPrevious experience in a similar role, 3 years, preferably within a 5 star luxury environment.Passion for high end hospitality with an absolute eye for detail.A demonstrated ability to build warm relationships and gain trust at all levels.Excellent listening and negotiation skills.Ability to lead, develop and mentor the Front Office team.Projects professional image at all times through personal presentation/ interpersonal skills.Initiates contacts and establishes rapport easily.Organises time and work efficiently.Excellent verbal and written communication skills.Has the aptitude and willingness to undertake further development with Sofitel.
#J-18808-Ljbffr

  • Dubai, Dubai, United Arab Emirates AF - EXECUTIVE SEARCH Full time

    Provide guests a unique and outstanding experience. Exhibit a friendly and professional demeanorin all guest interactions, warmly welcome and orient guests and provide effective and efficient guestserviceQUALIFICATIONS(MINIMUM EDUCATION)Essential High school diploma or general education in Business Administration preferred.Desirable Bachelor's degree in any...


  • Dubai, Dubai, United Arab Emirates Executive Solutions Full time

    Customer Service Executive (UAE National Only) Executive Solutions is now partnering with a leading organization in the UAE hospitality industry to offer unique employment opportunities for the best Emirati talent. This opportunity will help launch or develop a career in hospitality, events and facilities management.Our client is seeking a Customer Service...


  • dubai, United Arab Emirates Executive Solutions Full time

    Customer Service Executive (UAE National Only) Executive Solutions is now partnering with a leading organization in the UAE hospitality industry to offer unique employment opportunities for the best Emirati talent. This opportunity will help launch or develop a career in hospitality, events and facilities management.Our client is seeking a Customer Service...


  • dubai, United Arab Emirates Executive Solutions Full time

    Customer Service Executive (UAE National Only) Executive Solutions is now partnering with a leading organization in the UAE hospitality industry to offer unique employment opportunities for the best Emirati talent. This opportunity will help launch or develop a career in hospitality, events and facilities management.Our client is seeking a Customer Service...


  • Dubai, United Arab Emirates Hilton Full time

    A Guest Service Executive supervises the Front Office Team (Guest Service Agents, Operators and Bell Attendants) to ensure that our Guests receive an exceptional experience from check-in through check-out. **What will I be doing?** As a Guest Service Executive, you are part of the Front Office Team which is the main connection between Guests, the Hotel and...


  • Dubai, United Arab Emirates AF - EXECUTIVE SEARCH Full time

    Provide guests a unique and outstanding experience. Exhibit a friendly and professional demeanor in all guest interactions, warmly welcome and orient guests and provide effective and efficient guest service QUALIFICATIONS (MINIMUM EDUCATION) Essential - High school diploma or general education in Business Administration preferred. Desirable -...


  • Dubai, United Arab Emirates Landmark Hotels & Suites Full time

    1. Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time 2. Resolve guests complaints / requests and liaise with the department concerned to ensure immediately follow up 3. Handle issuance of guest room key cards and ensure effective control for guest security. Ensure that all messages, mails and...


  • Dubai, United Arab Emirates K Four Technical Services LLC Full time

    Job Title: Guest Relations Executive Job Summary: **Responsibilities**: - Building a rapport with guests by providing personalized service and attention to their needs - Assisting guests with check-in and check-out procedures - Providing information about the property's facilities, services, and nearby attractions - Collaborating with other departments to...


  • Dubai, Dubai, United Arab Emirates Dubai Holding Full time

    About Jumeirah and the Hotel:For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different brand promise.Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and...


  • Dubai, Dubai, United Arab Emirates Dubai Holding Full time

    About Jumeirah & the Hotel:Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different brand promise.Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and...


  • dubai, United Arab Emirates Kerzner International Full time

    Press Tab to Move to Skip to Content LinkRare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly...


  • Dubai, United Arab Emirates Cosmos Star Real Estate Full time

    Must have 1 year experience in Holiday homes rental company. Job description as below: - 1. Contacting guests for smooth check-in/ checkout process. 2. Should be techsavy to stay always in touch with guests and provide best possible services at all time. 4. Meeting the guest at check - in and showing them all property facilities and services. 5. Going...


  • dubai, United Arab Emirates Rtc Employment Services Full time

    The job posting is outdated and position may be filledProvide upscale guest service experiences for clients throughout their stayEnsure clients are properly greeted upon their arrivalMonitor daily bookings and ensure assigned rooms are prepared prior to check-inCoordinate luggage collection and storageOversee check-in and check-out procedures, including...


  • dubai, United Arab Emirates Jumeirah Hotels And Resorts Full time

    Guest Services Executive - Guest Relations Guest Services Executive - Guest RelationsSuncoast Drivers are hiring a Commercial Class A Flatbed driver for local delivery routes to join our Team in the Spartanburg. SC area! These are all local routes, you will be home after each shift.Delivering metal products using a FLATBED truck.This is a temporary position....


  • Dubai, Dubai, United Arab Emirates Rtc Employment Services Full time

    The job posting is outdated and position may be filled Provide upscale guest service experiences for clients throughout their stayEnsure clients are properly greeted upon their arrivalMonitor daily bookings and ensure assigned rooms are prepared prior to check-inCoordinate luggage collection and storageOversee check-in and check-out procedures, including...

  • Guest Service Agent

    2 months ago


    Dubai, United Arab Emirates MILLENNIUM CENTRAL DOWNTOWN Full time

    MALE CANDIDATE Key Responsibilities: - Welcome executive Guests on arrival and assist them during their stay dealing efficiently with inquiries and any complaints - Process accurately check-ins and check-out - Ensure that all Guest supplies and amenities are offered and replenished to the required standards - Stay current with all hotel services as well as...

  • Guest Service Agent

    2 months ago


    Dubai, United Arab Emirates MILLENNIUM CENTRAL DOWNTOWN Full time

    Key Responsibilities: - Welcome executive Guests on arrival and assist them during their stay dealing efficiently with inquiries and any complaints - Process accurately check-ins and check-out - Ensure that all Guest supplies and amenities are offered and replenished to the required standards - Stay current with all hotel services as well as VIP requests...


  • Dubai, United Arab Emirates Bab Al Shams Desert Resort - Dubai Full time

    To adhere to the department’s Standard Operating Procedures at all timesTo be aware of the departmental fire evacuation proceduresTo work together with all other Front Office and hotel employees and to fully cooperate with staff from other sections and hotel departments at all timesTo respond orally to positive or negative feedback received directly...

  • Guest Service Agent

    2 months ago


    Dubai, United Arab Emirates MILLENNIUM CENTRAL DOWNTOWN Full time

    Key Responsibilities: - Welcome executive Guests on arrival and assist them during their stay dealing efficiently with inquiries and any complaints - Process accurately check-ins and check-out - Ensure that all Guest supplies and amenities are offered and replenished to the required standards - Stay current with all hotel services as well as VIP requests...

  • Guest Service Agent

    3 weeks ago


    Dubai, United Arab Emirates MILLENNIUM CENTRAL DOWNTOWN Full time

    FEMALE CANDIDATE Key Responsibilities: - Welcome executive Guests on arrival and assist them during their stay dealing efficiently with inquiries and any complaints - Process accurately check-ins and check-out - Ensure that all Guest supplies and amenities are offered and replenished to the required standards - Stay current with all hotel services as well...