Director of Information Technology

Found in: Whatjobs AE C2 - 2 weeks ago


dubai, United Arab Emirates The First Group Dubai Full time
The job posting is outdated and position may be filled
Responsibilities :• Strong knowledge and practical experience of hospitality solutions and integrations. For example PMS (Opera, Protel etc), POS (Simphony, etc), CRS (Amadeus etc), Financials (SunSystems), Material Control (FMC), Telephone Systems• Coordinate with business partners and develop strategies to implement various technology solutions effectively• Liaise with department heads to gather requirements and determine deliverables according to business expectations• Administer effective delivery of all technology projects within an appropriate budget and timeframe, providing regular feedback to the relevant stakeholders• In collaboration with Senior Stakeholders and according to the business priorities and requirements, develop a practical roadmap and technology plan and ensure adherence• Evaluate and suggest new technologies and systems to improve operational efficiency, guest satisfaction and improved competitiveness• Maintain knowledge on emerging trends and initiate appropriate decisions for various technology• Administer maintenance, licensing and purchase of all information technology software systems• Analyse all business objectives and recommend solutions to all technology investments across the Hotel and F&B divisions• Establish, administer and maintain software and hardware installations that provide IT services to all departments across the portfolio• Manage Vendor / Partner relations for technology supplies and project implementations, as well as interfacing with the business stakeholders to completion• Ensure Vendor / Partners comply with SLAs in terms of timeframes, deliverables, compliance and performance metrics• Ensure that excellent customer service and communication is a hallmark of the IT department• Ensure effective use of resources to provide a 24 / 7 1st & 2nd level support service• Nurture and coach the IT team on technology best practices, process improvement, problem solving, skills development, and stakeholder engagement Disclaimer: Drjobs.ae
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