Manager eStore D2C NPS Customer Advocacy

3 weeks ago

dubai, United Arab Emirates Samsung Engineering Full time
The primary responsibility of the Manager of NPS & Customer Advocacy is to ensure the delivery of a seamless eStore customer experience across all channels, stages, and customer-facing touchpointsThey will lead and manage the execution of the customer experience strategy and the customer advocacy programs while ensuring the business is measuring the right customer metrics, and identify any risks to customer retention while ensuring any obstacles to adoption are handled swiftly. They will also collect and analyse customer feedback, and turn the insights into actionable recommendations to drive improvementsThey are the representative of the voice of the customer within eStore and they will use their influence within the organization to drive actions with different internal stakeholders to ensure customer satisfactionDefine effective strategies to collect customer feedback across the customer lifecycle journey (surveys, reviews, or support interactions)Creation and ongoing maintenance of CX reports and dashboards to ensure that customer voice is represented and advocated within the organization, and any threats towards customer retention, experience, or recurring revenue are escalatedBuild relationships across D2C and wider business to push customer agenda – Build relationships with key D2C customer-facing teams (Marketing/Commercial/UX/ CS) whilst sharing learnings with the wider divisional teams to demonstrate to wider business how D2C are pioneering customer-first approach to deliver total business growthWork with the existing D2C teams to ensure that they are comfortable with the customer metrics and actions being shared; communicating with them on a regular cadence to guarantee the customer objectives are front of mind in all relevant workstreamsBecome a champion of the D2C customer narrative within the wider business by building relationships with teams outside of D2C; and demonstrating learnings/ actions which have led to improved performance – in turn, leading to incremental customer propositions for D2C consumersChampion, interrogate, and share customer feedback– Champion customer insight by ensuring brand metrics and experience data-points are consistently interrogated and feeding into the ongoing cadence of customer reporting, encompassing conclusions across pre/mid/post DTC purchase journeys to further inform business decisionsEnsure that key experience metrics such as NPS (Net promoter score), CSAT (Satisfaction) and CES (Ease) are represented within the regular cadence of reporting shared with key teams; with appropriate context against commercial and customer health trends included to inform recommendationsUnderstand customer base, then transform their needs into reality by managing multiple programs and projects to build the right experience for customersWork with the technology teams to ensure a seamless brand and buying experienceCompiling weekly & monthly reports – feeding back to the senior management team and advising on strategyIdentify opportunities and risks for Samsung vs. competition within D2C/ eRetailer environmentsSupport, direct and coordinate Samsung local teams across categories to setup harmonized implementation strategy and activities with regional ones and conduct working sessions for further understanding of regional strategy and enhancing implementations Disclaimer: Drjobs.ae
is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
Our goal is to make hiring as easy as possible. We find the right talent for every company, ensuring that each candidate finds a job they enjoy. Dr.Job FZ LLC provides 360-degree AI-powered recruiting and job search solutions. If you are looking for a job and haven't found your chance yet, you can upload your profile on our website and find thousands of opportunities globallyOur platform gives you the flexibility you need to thrive in today's market by allowing you to apply for all different kinds of jobs, whether they are full- or part-time, remote or on-site.#J-18808-Ljbffr

  • Manager eStore D2C NPS Customer Advocacy

    3 weeks ago

    Dubai, United Arab Emirates Samsung Engineering Full time

    The primary responsibility of the Manager of NPS & Customer Advocacy is to ensure the delivery of a seamless eStore customer experience across all channels, stages, and customer-facing touchpointsThey will lead and manage the execution of the customer experience strategy and the customer advocacy programs while ensuring the business is measuring the right...

  • Manager eStore D2C NPS Customer Advocacy

    1 month ago

    Dubai, United Arab Emirates Samsung Engineering Full time

    The primary responsibility of theManager of NPS & Customer Advocacy is to ensure thedelivery of a seamless eStore customer experience across allchannels, stages, and customer-facingtouchpointsThey will lead and manage theexecution of the customer experience strategy and the customeradvocacy programs while ensuring the business is measuring theright customer...

  • Manager eStore D2C NPS Customer Advocacy

    7 days ago

    dubai, United Arab Emirates Samsung Engineering Full time

    The primary responsibility of the Manager of NPS & Customer Advocacy is to ensure the delivery of a seamless eStore customer experience across all channels, stages, and customer-facing touchpointsThey will lead and manage the execution of the customer experience strategy and the customer advocacy programs while ensuring the business is measuring the right...

  • EStore Manager

    3 weeks ago

    Dubai, United Arab Emirates Dautom Full time

    PositionResponsibilities:Experience with eCommerce Hybris operations handlingincluding platform management and fulfillment systems (experiencewith ticketing systems such as JIRA is a plus)Manage ecommerce team allocating tasks and activities ona day to day basis with a view to increasing productivity andsupport the business to maximize customer...

  • Head of Customer Advocacy

    2 weeks ago

    Dubai, United Arab Emirates Property Finder Full time

    Property Finder is the leading digital real estate platform in the Middle East and North Africa region. A UAE-born startup, Property Finder expanded its operations to Qatar, Bahrain, Saudi Arabia, and Egypt over the years. Recently, it acquired a significant stake in Zingat in Turkey. The company is one of the largest technology start-ups in the region and...

  • EStore Manager

    3 weeks ago

    Dubai, United Arab Emirates Dautom Full time

    Position Responsibilities: Experience with eCommerce Hybris operations handling including platform management and fulfillment systems (experience with ticketing systems such as JIRA is a plus) Manage ecommerce team allocating tasks and activities on a day to day basis with a view to increasing productivity and support the business to...

  • Port Lavaca eStores

    1 week ago

    Dubai, United Arab Emirates H-E-B Full time

    Once you're eligible,you'll become an Owner in the company, so we'relooking for commitment, hard work, and focus on quality andCustomer service. 'Partner-owned' means our mostimportant resources--People--drive the innovation, growth, andsuccess that make H-E-B The Greatest Omnichannel RetailingCompany.Do you havea:HEART FOR PEOPLE......

  • Port Lavaca eStores

    1 week ago

    Dubai, United Arab Emirates H-E-B Full time

    Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.Do you have a:HEART FOR...

  • Customer Experience

    3 weeks ago

    Dubai, United Arab Emirates Noon Dubai Full time

    What will the role look like?You will: CSAT and NPSTake ownership of loyalty metrics across all noon touchpointsMonitor, analyze and identify operational gaps to report on CSAT and NPS metrics.Proactively identify CX metric trends (with a deep understanding of NPS framework) to prevent or detect customer impacting issues. Collaborate with relevant teams for...

  • Manager – Customer Experience Business | Latest Etisalat Jobs in Dubai

    3 weeks ago

    dubai, United Arab Emirates Etisalat Full time

    Manager – Customer Experience Business | Latest Etisalat Jobs in DubaiDescription:Management of customer experience measurement, including loyalty, TCE, TRIM and NPS componentsShare and present all insights with key stakeholders (Sales, Marketing, Customer Service, and Technology), as we as periodic reporting and presentations to management.Responsible for...

  • Customer Insight Research Analyst

    1 week ago

    Dubai, United Arab Emirates Manpower Middle East Full time

    Posted Date- about 3 hours ago- Location- Dubai- Discipline- Business Consultancy- Job Reference- 31074- Salary- 0.0**Purpose of Job** **Role** Manage the infrastructure and operational aspect of the Net Promoter Score system in the GCC in close collaboration with the Global NPS team and the global NPS vendor : system maintenance, data mapping, data...

  • Brand Advocacy Manager

    6 days ago

    Dubai, United Arab Emirates L'Oreal Full time

    **You will be** **Working with influencers and Integrated Marketing Communication team.** - You are always on to find new online key opinion leaders that will fit with the brand values to generate new partnerships. - Develop, manage, and implement the influencer strategy for the brand as well as execute the content strategy to engage with the right...

  • NP Key Account Manager Jobs in Dubai | Nestle Careers

    3 weeks ago

    dubai, United Arab Emirates Nestle Full time

    NP Key Account Manager Jobs in Dubai | Nestle CareersFor More Top Organization Jobs Click HereDescription:Develop, implement and achieve annual customer plans that are aligned with overall business and customer strategies, while maximizing trade investment return within designated accounts.Job Responsibilities:Develop and Build their Key Drivers in their...

  • Customer Experience Manager

    3 weeks ago

    dubai, United Arab Emirates Majid Al Futiam Full time

    The job posting is outdated and position may be filledDevelop the customer experience strategy for online and offline, aligning with the Corporate customer experience agenda and Senior Director of Marketing & Communication• Driving the customer experience strategy in day-to-day MAF Lifestyle business operations.• Delivering ownable experiences that we...

  • Customer Service Manager

    3 weeks ago

    Dubai, United Arab Emirates Tanfeeth Dubai Full time

    Ensure following processing oftransactions and customer requests is withinTATBPM relatedrequestsSiebel CRM relatedrequestsMonitoringmonthly Department level SRescalationMonitoring of walk in Customers atcenter & handling any customerescalationsEnsure the average CustomerComplaint Resolution Time is within set TATlimitsEnsure customers have a positive...

  • Communication & Social Advocacy Manager - Luxury

    1 month ago

    Dubai, United Arab Emirates L'Oreal Full time

    I am the **COMMUNICATION & ADVOCACY MANAGER **and I am the expert of consumer engagement. I own the connection to our consumers in the social media landscape, acting as the voice of the brand. I drive social engagement through influencer management, content creation and presence on relevant social platforms. I am responsible for the delivery of successful...

  • NP Key Account Manager Jobs in Dubai | NAFFCO UAE Careers

    3 weeks ago

    dubai, United Arab Emirates NAFFCO Full time

    NP Key Account Manager Jobs in Dubai | NAFFCO UAE CareersFor More Top Organization Jobs Click HereDescription:Job: Develop, implement and achieve annual customer plans that are aligned with overall business and customer strategies, while maximizing trade investment return within designated accounts.Responsibilities:Develop and Build their Key Drivers in...

  • Customer Service Manager

    7 days ago

    dubai, United Arab Emirates Tanfeeth Dubai Full time

    Ensure following processing of transactions and customer requests is within TATBPM related requestsSiebel CRM related requestsMonitoring monthly Department level SR escalationMonitoring of walk in Customers at center & handling any customer escalationsEnsure the average Customer Complaint Resolution Time is within set TAT limitsEnsure customers have a...

  • Manager/Customer Experience Jobs in Dubai | Etisalat Careers

    3 weeks ago

    dubai, United Arab Emirates Etisalat Full time

    Manager/Customer Experience Jobs in Dubai | Etisalat CareersJob Responsibilities:Manage the business customer experience measurement, including loyalty, TCE, TRIM, and NPS components.Share and present all customer experience measurement results with key stakeholders (Sales, Marketing, Customer Service, and Technology), as well as periodic reporting and...

  • Commercial Manager

    4 weeks ago

    Dubai, United Arab Emirates The Emirates Group Full time

    Job Purpose: The selected person will be responsible to plan and manage the commercial relationship, sales pipeline and contracts cycle with existing and new airline customers ensuring all operational, commercial, legal and financial requirements are well defined, in the interest of the group as whole as well as specific stakeholders. Act as the primary and...