Duty Manager Jobs in Ras Al Khaimah | Waldorf Astoria

4 weeks ago


ras al khaymah, United Arab Emirates Waldorf Astoria Full time
1- Duty ManagerJob: Full TimeLocation: Ras Al Khaimah, UAEDescription:A Duty Manager, you will works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:Job Responsibilities:
Occupy the hotel lobby and other public areas, particularly at busy timesEngage Guests in conversation and provide general assistanceManage, record, and resolve promptly all Guest complaintsMeet and greet VIP Guests and major corporate clients upon arrivalCoordinate the services and special facilities provided to long-stay Guests
Job Requirements:
Previous supervisory experience in Front Office within the hotel/leisure/retail sectorGood knowledge of Health and Safety and security proceduresCalm, efficient and the ability to work well under pressureExcellent leadership skills and exceptional communication skillsA passion for delivering exceptional levels of guest service
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