Director of Operations

2 weeks ago

dubai, United Arab Emirates Careem Networks FZ LLC Full time
IntroCareem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organization that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 50 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.About the teamThe Operations function in Careem is responsible to provide exceptional experiences to all customers, captains, and partners operating with Careem, in line with our Every Experience Matters (EEM) value. The function enables this via excellence across logistics, partner and Care operations, training, knowledge management, and standardization across verticals.Job OverviewDirector - Operations role will be responsible to manage the end to end journeys for various processes that impact experiences for different sets of Careem’s stakeholders (including but not limited to Partners, Captains, vendors/ service providers, end consumers, etc.). The core tenet will be to drive a holistic view of operations & experience across the org to improve, standardize, measure and govern key processes and also drive cadences to manage operations.This is a global role covering all Careem markets with accountability to lead the sub-function, managing the team and driving efficiencies within internal processes to drive quantifiable impact through data-based decision making. This role will work closely together with the Product and Vertical teams and stakeholders, providing insights and solutions to various business issues and driving strategic alignments.What you'll do
Lead decision making for the function and provide valuable insights to drive decision-makingLead goal-setting and tracking for the functionManage work streams and projects autonomously in a cross-functional environmentExplore and implement new, efficient tools and processes to optimize the process flows
What you'll needThe ideal candidate will have a passionate commitment to improving the lives of people, an insane focus on excellence, and a strong alignment with our core values: Ownership, Shooting to the moon, Every Experience Matters, Responsible for our communities, Developing each others, Building a lasting institution. Additional qualifications include:
Minimum of 12+ years of experience (atleast 6+ years leading teams) in operations, data based decisioning and sub-functions such as operations support, catalog and trainingAbility to get hands-on in a complex operational environmentAbility to manage multiple tasks and work to tight deadlinesStrong analytical skills and passionate to work with large sets of dataMust be process oriented and a logical thinker with a good attention to detailAbility to effectively troubleshoot problems and work collaboratively within a team environmentExperience working within the technology industry/start-up environment is highly desirable, ideal candidate will know the Partner Operations and/or Customer Experience businessExperience working with multiple Business Intelligence tools, building reports and dashboardsEducated to BS/MS level (or equivalent) within a subject relevant to the position such as Computer science, Management Information Systems, or Engineering or Business AdministrationA mix of consultancy and operations experience ideally in well established e-commerce/ tech companies is desirable
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