Product Support

3 weeks ago


dubai, United Arab Emirates Greatdevelopers Full time
Product Support / Customer Success Support Manager/ 2-4Yrs - Feb, 24Obsessed with going out of your way to delight customers?Someone who can balance efficiency & speed, while building out sustainable processes?A dynamic communicator?Perfect. Read onAbout CompanyWe are a dedicated team with significant IT experience who believe in toning down the complexity of business processes to improve performance and accelerate business productivity.We are leaders in building SaaS enterprise solutions for corporates and work with enterprises in India, the USA, UK, Singapore, Australia, Dubai, Qatar. We are currently operating from India and USA.Our flagship product HRStop.com is the de-facto standard for HRMS tool for SME segment.We are happy to announce that we are growing and looking to hire some immense talent across various roles to increase our team base, and to cater to our growing requirements. It's a fantastic opportunity for you, your friends, colleagues, and students.Happy InterviewingJob Description This is a Work from Office job.
We are looking for Customer Success Champions,preferably with experience in IT, HR/ Payroll Software, ERP products.Candidate would be responsible for talking to the customers and helping them with their queries regarding our software productHRStop.com
Job Responsibilities/ KRAs
Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner
Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled
Route/Assign tickets to the appropriatesupportgroup, if necessary.
Identifying and escalating high-severity, priority issues
Updating Pending Tickets with timely, precise, accurate updates
Following-up with end users, if necessary, for closure of pending tickets Conducting product webinars for our clients.Documenting support process and resourcesOther duties as required.Handling team, reporting to Sr Management with stats.Video/ In Person Interview - Domain knowledge + HR DiscussionsBoth the in-person rounds will be conducted on the same day for shortlisted candidates. Results will be announced in a week's time. Excellent communication skills in English/ Hindi, with aneutralaccent.
Excellent written communication skills with email etiquette.
Should be customer-service oriented.
Ability to remain calm and courteous in periods of stress, and while facing an irate customer and managing back-to-back calls Good to have:Any Indian regional languagePositive attitude - confident/ self-motivatedYou have already applied for this job with this account.#J-18808-Ljbffr

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