Technical and Delivery Manager- Digital Channels

3 weeks ago


abu dhabi, United Arab Emirates Talent Pal Full time
Fulltime Sub Division: Group Technology Division: GCOOCompany Description: FAB, the UAE's largest bank and one of the world's most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities. Through innovation, agility, and differentiation, FAB is committed to fostering growth.Job DescriptionJob Purpose: Service Owner will be accountable for leading and managing multiple digital business services, technical delivery, and support of digital channels and mobility services including requirements planning, design, implementation, support, budget management, and work closely with respective business owner and other stakeholders. Focused on maintaining business relationship, business and technology strategy, technical delivery, and applying technical best practices. Responsibilities include understanding strategic business needs, planning for growth, exploring and analyzing the design of digital solutions and technical models suited to the growth of Digital banking in UAE and other international locations.Key Accountabilities
Lead and manage a team of engineers, delivery managers, and other system engineers that deliver business and technical demands across our organization. This role should also be able to work and handle individually or as part of a team.Collaborate with teams across the organization to strategize, define, and communicate the technical requirements that are expected to be executed by the team.Ensure all business and technical scope are delivered on time.Backbone of the whole Delivery Function and establish a team to drive common practice across service line, cost optimization, and create economies of scale.Works closely with the Product Owners and stakeholders to deliver the target business value.Hire, empower, support, guide, coach the Service line Teams to work effectively.Hands-on experience in software development and ability to do code assessment and review.Knowledge in cloud setup and services.Ensuring the application services are compliant to organization standards, meet the compliance and security policies set by the organization.Conduct Proof of Concept (PoC) tests to ensure vendor solutions meet the organization's requirements.Provide support from the digital channel side to the various project teams to ensure that projects are executed within their deadlines and integrated into company IT systems without affecting services.Fully accountable about digital channels service lines in terms of delivery plan, budget management, vendor management, quality of the delivery, risks, timeline coordination, automation, reporting, escalation, hiring, and communication with different business stakeholders.Cost optimization and reduction.Incidents reduction.Develop and implement BCP and high availability plan.
QualificationsMinimum Qualification: Bachelor of Science in Computer Systems Engineering or equivalent degree. Certified in agile or scrum. Certified in ITIL or similar Framework. Expert-level industry or vendors certifications are desired.Minimum Experience: 7-10 years of experience in managing digital channels and coming from an engineering and development background. Banking background and experience. Strong technical and management skills. Plan, organize, coordinate, assign, and monitor all aspects of a technical team and redirect efforts as needed to meet operational and project requirements. Serve as a technical lead escalation point and coordinate resources to ensure critical incident tickets are worked and resolved per SLA requirements. Results-oriented, willing to take responsibility and accept accountability for action. Working knowledge of the ITIL or similar ITSM Framework. Must have the ability to make solid business decisions in a dynamic and fast-paced environment. Must display confidence in critical situations.More jobs on
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