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Field Software Service Engineer

1 month ago

dubai, United Arab Emirates Giesecke & Devrient GmbH Full time
We are shaping the future of currency based on 170 years of experience.Field Software Service Engineer - Implementation and Application Support - AngolaWhen it comes to digital, physical or electronic payments, the whole world trusts Giesecke+Devrient. Now you too can discover your passion for the world of payment systems.Giesecke+Devrient is a globally active high-tech company headquartered in Munich, Germany. As a trusted partner of central banks and the entire currency industry, we increase security and efficiency in cash circulation. Our 170 years of experience – combined with new, digital solutions – makes us the world market leader in Advanced Currency Management.As part of the G+D Group, we offer a wide range of development opportunities in an international, family-owned company, with more than 12,600 employees worldwide.We are convinced that the key to success is in the diversity of our employees. That’s why it depends on you personally – let’s shape the future of currencies togetherScope and Purpose:Implement software packages at customer sitesRespond to and troubleshoot all customer software issues for G+D SWS products.Ensure that all issues are resolved to the customer satisfaction within the contracted SLA times. Provide onsite assistance as required.Technical Skills:Installing, configuring and administering/managing IBM WebSphere Application Server 8.5 (WAS), Jboss EAP 6 and IISProficient with war, ear application deployment in Java EE Application Servers environment.Deep understanding of JDBC and JMS connection management within WebSphere, JbossExperience with .NET application installation and deploymentConfiguring and integrating applications with database (MS SQL and Oracle), LDAP, Core Banking and 3rd party applicationsUnderstanding of networking and network standards/protocols, such as DHCP, DNS, SSL, TCP, UDP, FTP, SFTP and IP.Strong SQL and database (MS SQL 2012, Oracle 12C) administration (back-up/restore) skillsKey Result Areas & Responsibilities:Document all issues in G+D’s issue tracking systemSetup and configuration of test environment in order to duplicate issuesResponsible to troubleshoot and identify customer issues with the software and escalate to the R&D team if code changes are required.Assist in the preparation of reports for customer communicationEstablish and maintain excellent working relationship with all customers at all timesKeep up-to-date with technical and G+D product knowledgeLead Implementation activities at customer siteProvide training on software as requiredJob Requirements:Computer Science or related degree and 4+ years’ experience in a customer support role and prior experience in banking or warehousing industry is desirable.Excellent verbal, written communication and interpersonal skill are a must.Strong analytical, problem-solving skills, ability for multitasking and good organizational skills.Detail-oriented and persistent in execution and follow-up tasks and the ability to lead and work in a team environment.Must conduct oneself in a professional manner at all times and utilize sound judgment in dealing with business information.Flexibility to work long hours as necessary and able to handle high pressure in a professional manner.Job TitleField Software Service Engineer - Implementation and Application Support - AngolaRequisition ID22539LocationDubai, AECareer levelExperienced and GraduatesContactHR Team You can find more information about our social media buttons in ourprivacy policy
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