Reservations Supervisor
4 weeks ago
- Overseeing the daily operation of the Reservations department
- Leading, coaching, motivating and developing our large on site reservations team
- Focusing on quality assurance, call and email conversion, voice sales effectiveness, sell out and upsell efficiency
- Maintaining Global standards on reservation related areas (Market code, profile, data field) and work closely with the Worldwide Reservations Office and Corporate teams
- Being involved in revenue management decisions such as inventory management, distribution channel management, overbooking and weekly 21 day forecasting
- Actively drive sales for the Hotel by maintaining business relationships with travel agents, corporate and leisure business
- Working closely with other departments on a day to day basis including Sales and Front Desk
Preferred Qualifications And Skills
- A minimum of 1 year experience in a leadership role within reservations or front office in a large international hotel
- Sound understanding of Rooms Division
- Strong written and verbal communication skills
- Opera experience essential
- The ability to inspire the team with a hands on approach and leading by example
- The ability to work weekends and evenings as the department operates 7 days a week
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