Reservations Supervisor

4 weeks ago


dubai, United Arab Emirates Four Seasons Hotels And Resorts Full time
  • Overseeing the daily operation of the Reservations department
  • Leading, coaching, motivating and developing our large on site reservations team
  • Focusing on quality assurance, call and email conversion, voice sales effectiveness, sell out and upsell efficiency
  • Maintaining Global standards on reservation related areas (Market code, profile, data field) and work closely with the Worldwide Reservations Office and Corporate teams
  • Being involved in revenue management decisions such as inventory management, distribution channel management, overbooking and weekly 21 day forecasting
  • Actively drive sales for the Hotel by maintaining business relationships with travel agents, corporate and leisure business
  • Working closely with other departments on a day to day basis including Sales and Front Desk

Preferred Qualifications And Skills

  • A minimum of 1 year experience in a leadership role within reservations or front office in a large international hotel
  • Sound understanding of Rooms Division
  • Strong written and verbal communication skills
  • Opera experience essential
  • The ability to inspire the team with a hands on approach and leading by example
  • The ability to work weekends and evenings as the department operates 7 days a week
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