Reservation Supervisor
2 weeks ago
As we expand our holiday homes operations in Dubai, we are currently seeking motivated individuals to join our team with a solid background in the hospitality / Hotel, travel and tourism industries. You will join our team as reservation specialists handling the coordination of the incoming reservations As part of the team of travel reservations specialists, the role involves full management of the reservations life cycle for selected Holiday Homes and Hotel apartments
**Responsibilities**
- Actively managing direct reservations from multiple sources and working with a team for leading the customer experience cycle.
- Managing external reservations through different channels Direct sales for prospectivecorporate clients
- Taking charge of customer service related issues with guests for all holiday homes assigned
- Facilitating guest communications through our CRM system and the management booking systems including other marketing advertising also
- Maximizing booking revenue through price adjustments based on market studies for the properties assigned.
- Establishing and maintaining relationships with current and prospect property owners and reservations managers
- Checking all reservation credit cards as per reservations policies day-to-day basis
- Calling all guest three days ahead to check the arrival time as if any special request.
- Confirm all in-house guest departure date and time.
- Make sure guest stay is comfortable.
- Follow up on guest request, any concern related to guest
- Arranging cleaning services, a day ahead.
- Sorting out any issues that may arise with bookings or reservations.
- Selling and promoting reservation services
- Providing support to customers who may need to amend or cancel a reservation.
- Collecting all guest reviews & feedback time to time
- Handle any Maintenance issues in the properties/Apartments
- Inspection of apartments on day-to-day basis as per the arrivals to make sure all apartments are clean and 100% in working condition to avoid any last minutes
- Check-in and Check-out all guest in DTCM system on time day-to-day basis
**Requirements**:
- To be successful as a Reservation Specialist you must be able to work with mínimal supervision and have excellent customer service skills
- Well equipped in hotel operations standards, reservation systems, channel managers and revenue management
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- How many years of Hospitality Industry Experience you have?
- What languages you speak?
- How soon you can join if selected?
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