Back Office

Found in: Whatjobs AE C2 - 7 days ago

sharjah, United Arab Emirates Job Solutions Full time
Back Office & Customer Support Officer Jobs In Sharjah | Job Solutions About the job

Our company, a well-regulated Forex Broker, is seeking a highly motivated and detail-oriented individual to join our team as a Back Office/Customer Support Officer within the forex industry. As a key member of our organization, you will be responsible for providing exceptional customer support and ensuring smooth operations of our back-office functions. Your primary focus will be on handling customer inquiries, resolving issues, processing transactions, and maintaining accurate records. This role requires excellent communication skills, a strong understanding of the forex industry, and the ability to work efficiently in a fast-paced environment.

Responsibilities:
  • Serve as the first point of contact for customers, promptly and professionally addressing their inquiries via email, chat, or phone.
  • Provide comprehensive product knowledge, guidance, and assistance to customers regarding account setup, trading platforms, transactional procedures, and general forex-related queries.
  • Resolve customer complaints, troubleshoot issues, and escalate complex cases to the relevant departments, ensuring timely resolution.
  • Deliver exceptional customer service by demonstrating empathy, patience, and effective problem-solving skills.
  • Back Office Operations:
  • Verify and update customer account information, including Know Your Customer (KYC) requirements, in compliance with anti-money laundering (AML) policies.
  • Conduct periodic reviews of client accounts to identify and address any irregularities or potential compliance risks.
  • Collaborate with other teams, such as compliance and finance, to ensure seamless flow of information and streamline processes.
  • Maintain accurate and organized records of customer interactions, transactions, and related documentation.
  • Adhere to regulatory requirements and company policies to maintain a high level of compliance and risk management standards.
  • Proactively identify areas for process improvement and recommend solutions to enhance operational efficiency, customer experience, and risk management.
Qualifications:
  • Bachelor’s degree in a related field is preferred.
  • Proven experience in customer support, preferably within the forex or financial services industry.
  • Strong understanding of forex trading concepts, platforms, and related products.
  • Knowledge of regulatory frameworks, compliance procedures, and risk management practices in the forex industry.
  • Excellent communication skills, both written and verbal, with the ability to convey complex information clearly and concisely.
  • Proficiency in using customer support software, CRM systems, and MS Office applications.
  • Exceptional organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.
  • Problem-solving mindset and ability to remain calm and professional under pressure.
  • High level of integrity, confidentiality, and commitment to maintaining client trust and data security.
  • Flexibility to work in rotating shifts and adapt to changing work schedules.
We offer:
  • Attractive remuneration package.
  • Paid birthdays leave, and gift provided by the company
  • Opportunities for growth and advancement within the company.
  • A dynamic and supportive work environment.
  • Happy Hour Friday’s and other benefits.
  • Exciting Company Events
  • Progressive working environment

If you are passionate about the forex industry, have a customer-centric approach, and thrive in a dynamic and challenging environment, we would love to hear from you. You may send your CV to Join our team and contribute to delivering exceptional service to our valued clients while ensuring the efficient functioning of our back-office operations.

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