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Senior Officer- Credit Control

1 month ago

abu dhabi, United Arab Emirates First Gulf Bank PJSC Full time
Senior Officer- Credit Control (Emirati)Full-timeSub Division: Credit - AdministrationDivision: GCOOJoin the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation.We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting & dynamic industry.JOB PURPOSE:The role is responsible for Processing / Encoding of credit limits relating to credit facilities and ensure accurate detailing before inputting the same into the Bank’s system. Further, he/she is responsible to comply with the approved terms and adhere to policies, process and procedures of FAB Head office, representative offices, international branches and regulators.Process/ Encode credit limits and to ensure accurate detailing into the Banks Systems along with maintenance of Banks & Country Limits as per Credit Approvals Maintaining accuracy with regards to application of interest rates, commissions, fees and charges.Process / Encode maintenance of CCIB obligor details based on the requests received from UAE and international branches in line with the local regulations of the respective jurisdictions.Process / Prepare day to day transactions – Loan memos, Processing tickets, PPC discounting/ settlements, SVC etcProcess / Encode monthly activities such as annual review of credit limits in GLCMSProcess memos for provisioning of accounts, customer grade changes, suspension of interest and passing relevant write-off entries.Prepare Liability/No Liability Certificates / Letters.Ensure 100% satisfaction rating by internal customers by providing superior service quality, manage internal customer relationships and ensure that queries and exceptions are addressed efficiently with proactive measures.Ensure timely response to service and support requests, queries, escalations and deficiency reports.Stay abreast of latest developing concepts, new regulations by the UAE Central Bank, other legal entities and Corporate Credit guidelinesEnsure adherence to published Standard Operation Procedures (SOP), Service level agreements (SLA’s) and understanding of relevant products, procedures and Delegation of Authority (DOA) of the Bank.Support Team Leader (TL’s) in distributing work among team members and ensure smooth flow of day-to-day transactions.Ensure completion of (emails and other workflow management systems in use) daily task assigned in the Unit, to ensure task completions and update internal stakeholders accordingly.Prepare instruction memos to Loan operations for disbursement, changes in repayment, settlements, maintenance and collection of various fees etcPrepare instruction Memos to Client Service (CS) team for release of excess margin held against facilities as per approved terms.Prepare instruction memos for amendment of interest rates of overdraft pricing linked to fixed deposits, deferring loan instalments, extending loan maturity date etc.Process / Encode Bank and Country limits as per approvalProcess upload of interest rates codes in Bank systemsPrepare various reports as and when requested by HO-CCU & Sanction/HO-CAD/Senior ManagementUndertake special projects/assignments as and when requested by Line Manager/ HO-CCU& Sanction / HO- CAD/ Senior Management.Report KRI’s and Operational loss incidents in a timely manner.Proactive engagement with key stakeholders and ensure operational continuity without any process breachRecognize and highlight process enhancement opportunities.Adherence to the leave management plan, ensure adequate back-ups for self and team membersEnsure timely updation of all control / activity trackers in the unit.Timely archiving of transactional documents as per Unit’s process.Job ContextZero Loss; NIL near miss / income leakage event; target zero high risk errorTarget zero complaints, minimum 95 % adherence to TAT standards as agreed with business. Achieve more than 90% satisfaction score in the internal customer survey.Nil unauthorized breaches in Policy/regulatory requirements and SOPs. Satisfactory rating in all audits - INA/RMU/ORCNil breaches in housekeeping (reconciliations, tracers, activity tracker, etc.).NIL critical findings in regulatory /external/internal audits.No. of PI (process improvement) proposals found beneficial by management. No. of successful PIs implementedWork with the line manager in introducing strong tools/processes to identify/ease BAU risks attached to the unit. Pursue opportunities for enhancing operative efficiencies along with adequate monitoringEnsure excellent housekeeping standards at all timesBachelor’s degree or related discipline.Relevant experience in the banking sector with at least 3 years in similar positions of progressively increasing managerial responsibilities in the credit facility function.
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