AVP- Digital Channel

3 weeks ago


dubai, United Arab Emirates First Gulf Bank PJSC Full time
Division: Corporate and Commercial Banking GroupCompany DescriptionJoin the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation.We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting & dynamic industry.Job DescriptionResponsible for enhancing the capabilities in digital proposition across Commercial banking with the objective of ensuring all activities & projects are delivered within the agreed scope, time, cost & quality. At the same time, ensuring a user-friendly digital customer experience model is developed towards customers centricity and delightful customer experience.Digital Innovation & Market Trends implementationData Fields technical improvementSprint Releases ManagementDigital Functionalities build –up & testingCustomer Centricity & Digital ExperienceIncrease Digital Channel PenetrationDigital Channel Development – Expanding and managing digital banking channels including mobile apps, online banking portals to cater to evolving customer preferencesDigital Innovation & Market Trends Implementation– Identifying and implementing innovative digital solutions, such as mobile payment options, chatbots, AI-driven services, to stay competitive and meet customer demandsIncrease Digital Channel Penetration - Focuses on driving customer and product acquisition and increase penetration through digital channelSprint Releases Management - Responsible in mitigating impediments impacting successful team completion of Release/SprintData Fields technical improvement - Analytical skills for data capture, analysisand continuous improvementAdmin profile management - Trainchannel partners and their staff, oversee account profiles, and monitor competitor activityDigital Channel Analytics – Leveraging data analytics to gain insights into customer behaviour, preferences and trends to make data-driven decisions for digital channel improvements.Digital Functionalities build-up & testing - Lead the planning product release plans and set expectation for delivery of new functionalitiesMonitoring Channel performance - Managing, monitoring and optimizing the performance of the digital channel plans to deliver theagreed commercial targetsQualificationsEducation required :Bachelor's Degree in Business management or relatedMBA or top tier management consulting experience is a plus.Experience :7 years+ of Work experience in banking/financial institution/digital technical field across geographiesProven quantitative, data-driven problem-solving skills and ability to break down large problems into smaller solvable chunks.Experience in working with commercial technology products, digitisation & distributed systemsComfortable using data management tools to explore data when necessary.
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