Executive Property Handover

3 weeks ago


sharjah, United Arab Emirates Dmcdubai Full time

We’re hiring ‘Executive Property Handover’ for one of our client based in Sharjah, UAE.

Job Description:

In this role, you will be responsible for handing over of properties and also responsible for meeting and assisting customers with regards to their queries on their properties.

Key Responsibilities:
  • Provide innovate solutions to ongoing challenges and ensure customer satisfaction and positive customer experience.
  • Provides clarification to customers with regard to Customer Life Cycle Policies & Procedures.
  • Inspect ready units along with the customer during home orientation in the final stages of handover and make sure that a detailed snagging is carried out and follow up with the consultants and ensure if the work is completed.
  • Contact customers one-day prior the Home Orientation to reconfirm the Home Orientation and the documents required for it.
  • Coordinate with projects team to make sure that units are ready and match quality standards before handover.
  • Conducts pre-checks for the next day, to ensure that unit is clean and utilities are connected.
  • Updates customer on the facilities/amenities/retail outlets available in their community.
  • Handles all complaints and customer queries receives and ensure that the projects, legal & finance teams are well informed to take appropriate measures or provide appropriate information and solutions.
  • Update management regularly of all processes by producing business review reports and Implement strategies, policies and procedures for the department and ensure coordination between customers and the maintenance team.
Requirements:
  • Education: Bachelors or Masters Degree in similar field

Decision Management Consultants (DMC) was established in 1990 with a philosophy that each client is a unique business entity who must be offered not only professional services but also innovative management solutions.

601, Hamid Bin Soughat Building, Opp. Crown Plaza, Salahuddin Road, Deira, Dubai PO Box: 82961, United Arab Emirates

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