IT Incident Manager
1 month ago
Setting up of Technical & Management Bridge to facilitate communication during incidents.Ensure timely communication / information flow towards internal & external stakeholders.Engage relevant stakeholders & Initiate management and technical escalations.Ensure that resolution teams adopt optimal mindset which balances best path to resolution and protection of customer interests.Log all Incident details, allocating approved categorization and prioritization.Keep users informed about their Incidents’ status at agreed intervals.Associate Incidents with other records (i.e., Changes, Problems, repetitive incidents).Provide first-line investigation and diagnosis of all Incidents via RFO (Reason for Outage).Ensure recovery team remains sensitive to collection and correlation of data for potential RCA post event.Escalate critical outages to Problem Manager after restoration for the RCA.Minimum of 10 years’ experience from Telecom or IT Industry with hands on experience in Incident Management domain.Have knowledge of ITIL, eTOM or other industry practices related to Service Management and Lifecycle. ITIL certification is added plus.Have understanding of IT Application environment e.g. Billing, CRM, Charging System.Have knowledge of IT Infrastructure environment e.g. Unix/Linux, OpenShiftMinimum years of relevant experience: 3+ years into Incident Management.Manage Incidents 24×7 and ensure minimal disruption to the service and fast service restoration.
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Incident Manager
4 weeks ago
Dubai International Financial Center, United Arab Emirates Bupa Full timeIncident Manager Dubai Hybrid Working Permanent Full time Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer,...
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Incident Manager
1 month ago
Dubai, United Arab Emirates The Emirates Group Full timeJob Purpose: To manage the Technical Operations Centre on an operational and administrative level. To ensure that the incident management and operational management process are understood, lived and continuously improved within Emirates Group IT and that the staff of the Technical Operations Centre is trained regularly. Job Outline: - Manage the relevant...
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Incident Manager
1 month ago
Dubai, United Arab Emirates The Emirates Group Full timeQualifications & Experience: Information Technology. Other : 5+ Years Degree or Honours (12+3 or equivalent) : Relevant industry standard certification for example in ITIL/CCNA/MCSE Experience: - 5+ yrs of specialist technical experience within an IT operational based environment. - Must have extensive proven experience in Airline systems and operations and...
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Program Manager | Program Manager Dubai
6 days ago
dubai, United Arab Emirates Program Manager Full timeProgram Manager | Program Manager DubaiAmazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing...
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IT GRC Manager | ENOC UAE Job Vacancy 2022
1 month ago
dubai, United Arab Emirates IT GRC Manager Full timeIT GRC Manager | ENOC UAE Job Vacancy 2022Description:Manages the enterprise governance practice for IT and OT. Manage the design and implementation of the governance framework to enable effective delivery of objectives, support optimized performance and ensure all statutory and other legal requirements and obligations are met.Responsibilities:Manages the...
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Incident Manager HF
4 weeks ago
Dubai, United Arab Emirates NTT Ltd Full timeTraitement des escalades : Vous êtes un point d’escalade direct à la fois pour nos clients, pour nos équipes en France et pour nos centres de services à travers le monde.Vous maitrisez nos process et notre organisation pour débloquer les situations et solliciter les bonnes personnes.Vous escaladez vous-même si...
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Incident Manager HF
4 weeks ago
Dubai, United Arab Emirates NTT Ltd Full timeTraitement des escalades: Vousêtes un point d’escalade direct à lafois pour nos clients, pour nos équipes en France etpour nos centres de services à travers lemonde.Vous maitrisez nos process et notreorganisation pour débloquer les situations et solliciterles bonnes personnes.Vous escaladezvous-même si nécessaire nos fournisseurs etnos...
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Incident Manager Jobs in Dubai | Binance Careers
1 month ago
dubai, United Arab Emirates Binance Full timeIncident Manager Jobs in Dubai | Binance CareersJob Responsibilities:Lead and drive major incidents towards mitigation and resolution with multiple counterparts, and effectively coordinate production incidents resolution across multiple teamsProvide excellent incident communication to stakeholdersLead and/or participate in Post Incident Review and Problem...
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Incident Response-SOC Lead
1 month ago
Dubai, United Arab Emirates Dautom Full timeClient Introduction:In this role you will have the opportunity to work closely with one of our esteemed clients. This client is a global leader known for its commitment to quality and innovation. They have chosen Dautom as their trusted partner for their upcoming projects.Job Description:Incident Response Process Owns the critical process steps detection...
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dubai, United Arab Emirates The Emirates Group Full timeIncident Manager | The Emirates Group Jobs in DubaiDescription:To manage the Technical Operations Centre on an operational and administrative level. To ensure that the incident management and operational management process are understood, lived and continuously improved within Emirates Group IT and that the staff of Technical Operations Centre is trained on...
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Incident Response-SOC Lead
3 weeks ago
dubai, United Arab Emirates Dautom Full timeIn this role you will have the opportunity to work closely with one of our esteemed clients. This client is a global leader known for its commitment to quality and innovation. They have chosen Dautom as their trusted partner for their upcoming projects.Job Description:Incident Response Process Owns the critical process steps detection validation containment...
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Manager, Incident Response
1 month ago
Dubai, United Arab Emirates Emirates NBD Full timeRole and responsibilities: - Coding skills in Python is a plus. **Qualifications** Experience with technologies/concepts such as OAuth, AI, Blockchain, Robotics, SecDevOps, SAML, OWASP Top 10 Minimum 5+ years of demonstrable experience leading technical security incident response and digital investigations in large-scale, high-traffic environment. 7 to...
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dubai, United Arab Emirates Majid Al Futtaim Full timeMajid Al Futtaim Careers | Incident Manager Jobs in DubaiJob Responsibilities:Managing the team of day-to-day operations for IT Incidents, ensuring adherence to SLAs for restoring critical IT systems, and providing workarounds for alternate solutions when neededDeveloping trend analysis and preparing service improvement plans to address identified...
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dubai, United Arab Emirates Michael Page Full timeIncident Problem Manager Jobs In Dubai UAE 2023 | Michael PageFor More Top Organization Jobs Click HereDescription:Problem Manager closely with operations teams and engineers and managing the involvement of application development and other departments in the change and problem management process:/Job ResponsibilitiesIntroducing and implementing key ITIL...
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dubai, United Arab Emirates Trinexia Full timeConsultant - Digital Forensics & Incident Response Job OpeningsConsultant - Digital Forensics & Incident ResponseAbout the job Consultant - Digital Forensics & Incident ResponsePosition : Consultant Digital Forensics & Incident Response (DFIR)Job Level : Mid Level | 3 plus years in a similar roleStart Date : ImmediateLocation : DubaiWith our partners, we...
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SOC Analyst
3 days ago
Dubai, United Arab Emirates IT Excellence Full time**Role: Junior SOC Analyst-L1/L2-3 Years experience** **Location: Dubai** **Budget: 6 to 8k AED per month.** **Notice period: Immediate to 30 days** **Skills**: - **Must have experience with Incident Handling.**: - **SOC Analyst who are not just managing the L1 tickets but also taking corrective action on the tickets.**: - **Security guys who can...
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Manager, Crisis Management
4 weeks ago
Dubai, United Arab Emirates Mastercard Full timeOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
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Hybirs Incident Asst Manager
1 month ago
Dubai, United Arab Emirates Dautom Full timeEssential 5 7 years experience in Hybris eCommerce platform operations and development. At least 2/3 years experience in Website operation and development AEM experience is necessary with sound understanding of all AEM building blocks including templates components dialogs widgets social components etc. code build and deployment process. Languages &...
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Steel Structure Painting Foreman
1 month ago
Dubai International City, United Arab Emirates Atlantis It consulting Full time**Job Title: Steel Structure Painting Foreman(UAE EXP)** **Job Summary**: **Responsibilities**: - **Project Planning and Coordination**: - Collaborate with project managers to understand project requirements and timelines. - Develop detailed work plans, including resource allocation and scheduling. - **Team Leadership**: - Supervise and lead a team of...
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SOC Manager
1 month ago
Dubai, United Arab Emirates Emaratech Full timeA Security Operations Center Manager is responsible for overseeing the security operations team, managing the organization’s security capabilities, and ensuring that potential security incidents are correctly identified, analyzed, defended, investigated, and reported. The SOC Manager requires both technical knowledge and management...