Logistics - Customer Service Representative

4 weeks ago


abu dhabi, United Arab Emirates Gulf Agency Company Full time
Logistics - Customer Service Representative
On-site
Abu Dhabi
,
Abu Dhabi
,
United Arab Emirates
Logistics
Customer Service RepresentativeGAC Abu Dhabi is seeking candidates for the position of Customer Service Representative at their Guardian Towers Office in Abu Dhabi. The key responsibility is to act as the main point of contact for effective and efficient coordination between Logistics Department personnel and the related customers’ active job files and potential jobs, including but not limited to logistics products such as air & sea import & export on a door method or in segments, insurance and warehousing.AccountabilitiesActively attend to enquiries and submit suitable quotes to clients within the requested time framesEffectively negotiate and bid rates with clients and carriersEffectively communicate with clients on shipping schedules, pricing, documentation, loading requirements and order confirmationAccurately coordinate with shipment carriersAccurately maintain and update the system database regarding clients, services, suppliers and pricingWork closely with other departments to secure new business opportunitiesMaintain and develop relationships with existing, lost and new clientsProactively identify the most suitable logistics solutions for clients’ requirementsEffectively manage RFQs, tenders and be able to work under time-sensitive conditionsManage projects, events, breakbulk enquiries individually without direct supervisionStrong reporting structure for various internal and external reportsGAC Abu Dhabi is a leading shipping and logistics service provider with a workforce of 108 highly skilled professionals. We combine our local expertise with GAC’s international experience to deliver outstanding service. Branch offices at Ruwais/Jebel Dhanna, Abu Dhabi International Airport and Sila Border help to provide entire coverage throughout the Emirate of Abu Dhabi.MISSION: "GAC is a worldwide service provider dedicated to delivering integrated services to the Shipping, Logistics, Marine and related markets through an international network."PRODUCTS: Air Freight, Clearance & Forwarding, International Moving, Land Transportation, Ocean Freight, Offshore Support, Protection and Indemnity, Ship Agency, Ship Spares Logistics, Project Logistics, Warehousing and DistributionJob requirementsOperational skills – in the step-by-step processes of the operation and knowledge of the fundamentals of the business.Customer service - understanding of customer needs, maintenance of good relationships, ability to support and solve customer issues and handle complaints.Positive attitude - towards work and the environment in general, to deliver the service requested of the company.Communication skills – to interact effectively, within and outside GAC, using the English language.Accountability & dependability - take personal responsibility for the quality and timeliness of work and achieving results with minimal oversight.Teamwork & collaboration – to work cooperatively with colleagues to complete tasks and involve others through effective liaison and trust-building.Customer focus – to work with internal and external customers to identify their expectations and shared business objectives.Self-management – complete high volumes of work, keeping a rapid pace without sacrificing accuracy.Stress tolerance - maintain composure in highly stressful or adverse situations.Minimum Qualifications and Other Requirements:Graduate of business-related coursesProficient knowledge of computers especially in MS Office - Excel & OutlookGood English communication skills – both written and spokenMinimum 5 years’ extensive experience in same roleGood work ethic to comply with company policies and proceduresCultural awareness to work with people from diverse cultures and backgrounds#J-18808-Ljbffr

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