Receptionist - Arabic Speaker

3 weeks ago

dubai, United Arab Emirates Excellerate Full time
The Receptionist is the “face” of the client. It is important to show the highest possible levels of customer satisfaction.Responsibilities: · Manage all incoming and outgoing calls including distribution.· Greet customers on arrival, receive, inform and guide visitors including the coordination with employees.· Responsible for maintaining the telephone registers including call tracking.· Provide assistance with general administrative duties.· Responsible for the upkeep of the Receptionist Services, including newspapers and subscriptions.· Assist security in ensuring only authorized persons access the facility.· Issue visitor and vendor passes as required.· Printing and Stationary Requirements.· Deal directly with cleaning Issues relating to the Receptionist Services.· Notify the Facilities Manager of any maintenance item requiring attention.· Ensure the Reception is covered without fail during working hours.· Ensure calls are dealt with in a welcoming, courteous and professional manner, seeking to anticipate their needs where possible.· Be very polite, helpful and cooperative with client staff, visitors and contractors.· Assist with admin and Facilities Management duties as directed by the Facilities Manager· Assist staff in preparing new access, Landlord access & parking cards.· Maintain security and safety standards as required, ensuring that visitors are recorded in logbook, escorted and contractors do not have access to areas without the appropriate authorization or supervision maintained.· Administer the booking system for conference rooms and workrooms.· Maintaining the record of all files and documents.· Monitor and maintain office supplies inventory.· Totally abide by all company policies, and local regulations and laws, wherever applicable.· Fire and Life Safety (Emergency Evacuation Procedures).· To assist management and develop the site/s team/s through effective induction, training and development and annual appraisals.· Strong supervisory skills and influencing ability.· Be able to converse confidently with staff, customers and suppliers at all levels.· Strong team player with a passionate customer service focus.· Maintain regular contact with the FM by developing permanent, mutually beneficial relationship including growth plan and training.· Assist the FM for his accountability being the forefront of customer relationships in the site/s.· Demonstrate strong customer services skills and use your experience to ensure that customer expectations are met.· Follow all Health & Safety and Environmental requirements that are defined on work instructions or communicated in training· Follow required emergency prevention and operational controls· Report all accidents, occupational illnesses and emergencies· Apply, execute and maintain function related quality issues Experience and Qualifications · Arabic Speaker (Mandatory)· Experience of 3-5 years in a receptionist role or related service environment.· Demonstrate experience in dealing with customer service and exhibit key skills within this area.· Sound problem solving ability.· Sound understanding of HSE requirements· Strong communication skills (oral and written).· Excellent influencing skills.· Experience in contract management and measurement.· PC literate i.e. Microsoft systems.· Strong supplier commercial understanding* Shortlisted candidates will be contacted*
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