Receptionist - Arabic Speaker

3 weeks ago

Dubai, United Arab Emirates CBRE Excellerate Full time

The Receptionist is the “face” of the client. It is important to show the highest possible levels of customer satisfaction.

**Responsibilities**:

- Manage all incoming and outgoing calls including distribution.
- Greet customers on arrival, receive, inform and guide visitors including the coordination with employees.
- Responsible for maintaining the telephone registers including call tracking.
- Provide assistance with general administrative duties.
- Responsible for the upkeep of the Receptionist Services, including newspapers and subscriptions.
- Assist security in ensuring only authorized persons access the facility.
- Issue visitor and vendor passes as required.
- Printing and Stationary Requirements.
- Deal directly with cleaning Issues relating to the Receptionist Services.
- Notify the Facilities Manager of any maintenance item requiring attention.
- Ensure the Reception is covered without fail during working hours.
- Ensure calls are dealt with in a welcoming, courteous and professional manner, seeking to anticipate their needs where possible.
- Be very polite, helpful and cooperative with client staff, visitors and contractors.
- Assist with admin and Facilities Management duties as directed by the Facilities Manager
- Assist staff in preparing new access, Landlord access & parking cards.
- Maintain security and safety standards as required, ensuring that visitors are recorded in logbook, escorted and contractors do not have access to areas without the appropriate authorization or supervision maintained.
- Administer the booking system for conference rooms and workrooms.
- Maintaining the record of all files and documents.
- Monitor and maintain office supplies inventory.
- Totally abide by all company policies, and local regulations and laws, wherever applicable.
- Fire and Life Safety (Emergency Evacuation Procedures).
- To assist management and develop the site/s team/s through effective induction, training and development and annual appraisals.
- Strong supervisory skills and influencing ability.
- Be able to converse confidently with staff, customers and suppliers at all levels.
- Strong team player with a passionate customer service focus.
- Maintain regular contact with the FM by developing permanent, mutually beneficial relationship including growth plan and training.
- Assist the FM for his accountability being the forefront of customer relationships in the site/s.
- Demonstrate strong customer services skills and use your experience to ensure that customer expectations are met.
- Follow all Health & Safety and Environmental requirements that are defined on work instructions or communicated in training
- Follow required emergency prevention and operational controls
- Report all accidents, occupational illnesses and emergencies
- Apply, execute and maintain function related quality issues

**Experience and Qualifications**
- Arabic Speaker (mandatory)
- Experience of 3-5 years in a receptionist role or related service environment.
- Demonstrate experience in dealing with customer service and exhibit key skills within this area.
- Sound problem solving ability.
- Sound understanding of HSE requirements
- Strong communication skills (oral and written).
- Excellent influencing skills.
- Experience in contract management and measurement.
- PC literate i.e. Microsoft systems.
- Strong supplier commercial understanding

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