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Customer Success Engineer Jobs In Dubai UAE 2023 | Maersk
3 weeks ago
Our Engineers provide deep product-level expertise in deployment, adoption and optimization, communicating new versions/features, offering product support and advisories and helping to resolve escalations.Responsibilities:
As the technical SME, you will work with Product, Engineering and Account teams to ensure our customers and partners get the most out of our productsProvide product-level technical expertise in deployment, software upgrades, optimization, new versions/features, product advisories and hardware and software lifecycleServe as a customer advocate driving product adoption through PANOS upgrade planning, best practice assessments and security posture improvementIdentify innovative use cases to influence product roadmap and featuresEvaluate risk, complexity and benefits of feature implementation for Enterprise customers
Requirements:
5+ years relevant work experience in Network Engineering, Architecture, Cybersecurity Engineering, technical consulting, professional services, or similar rolesBackground in Internet and Security technologies such as Sandboxing, Firewalls, DLP, and VPNsWorking knowledge of network infrastructure and security, NGFW, SSL/IPSec VPNsUnderstanding of Service Management / Release Pipeline
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