Head of Admissions and Family Experience at Sunmarke School

4 weeks ago

dubai, United Arab Emirates Jobs for women in UAE Full time
Head of Admissions and Family Experience at Sunmarke School

Administration

Listed On: 8 April 2024

Expires On: 8 May 2024

Dubai

Sunmarke School is seeking an experienced Head of Admissions and Family Experience in Dubai.

Job Summary:

The Head of Admissions and Family Experience holds a key position in ensuring a positive and seamless experience for families seeking admission to the school. This is a primarily an inhouse sales job with a focus on selling, by directly marketing the schools to prospective parents looking to enrol their children.
The role would also involve managing the end-to-end admissions process, fostering positive relationships with prospective families, and enhancing the overall experience of existing students and their parents. The Head of Admissions and Family Experience is instrumental in creating a welcoming and inclusive environment for families, contributing to the school's growth and reputation. This role requires a dynamic individual who is dedicated to delivering exceptional service and building lasting connections within the school community.

Key Responsibilities:

Sales & Admissions Process Management:/strong>

  • Oversee the entire admissions process, from initial inquiry to enrollment, ensuring efficiency and transparency.
  • Manage and leave the admissions team and review applications, conduct interviews, and make informed admission decisions.
  • Drive lead generation and all external queries from prospective families via various marketing channels and ensure all enquiries are dealt with professionally, effectively, and efficiently.
  • Fluent in managing and training a sales team, setting sales targets, and using technology like CRM and marketing automation software.
  • Follow up with all families who have enquired about the school through the website, calls, walk-ins and referrals.
  • Manage and drive the student registration and admissions through effective sales and by providing the admissions team effective support.
  • Oversee the feedback and complaints management process and review it regularly. Provide solutions to ensure closures.
  • Manage the student withdrawal process & documentation related to it. Understand the reasons and device retention strategies.

Family Engagement and Relationship Building:

  • Serve as the primary point of contact for prospective families, providing information and support throughout the admission journey.
  • Foster positive relationships with current families, addressing inquiries, and proactively seeking feedback to enhance the overall family experience.

Event Planning and Outreach:

  • Plan and coordinate admission events, open houses, and school tours to showcase the institution and attract prospective families.
  • Represent the school at community events, fairs, and outreach programs to promote admissions and engage with the local community.

Collaboration with School Departments:

  • Work closely with academic and administrative departments to ensure a cohesive approach to admissions and family experience.
  • Collaborate with the marketing team to develop materials that effectively communicate the school's values, programs, and unique offerings.

Orientation and Onboarding:

  • Develop and implement orientation programs for new families, facilitating their integration into the school community.
  • Collaborate with relevant departments to ensure a smooth onboarding process for both students and parents.

Data Management and Reporting:

  • Utilize data management systems to track admissions metrics, enrollment trends, and family feedback.
  • Generate regular reports for senior management on admission statistics, family satisfaction, and areas for improvement.
  • Conduct regular reviews of the admissions and family experience processes, identifying areas for enhancement.
  • Implement strategies to improve overall satisfaction and engagement, contributing to the school's positive reputation.
  • Lead customer experience management and digital transformation initiatives.

Team Leadership and Training:

  • Lead and motivate the admissions team, providing guidance and training as needed.
  • Foster a positive and collaborative work environment to ensure the team's success in meeting admission goals.
  • Manage the admissions & customer care team by providing leadership, support and ensuring procedures are efficient and effective.
Qualifications:
  • Bachelor's degree in a related field; Master's degree preferred.
  • Minimum 8+ years of experience in sales & customer service in a hospitality or retail industry
  • Candidate must have a drive for Sales and strong customer service skills.
  • Familiarity with CRM.
  • Candidate must be a go-getter with an upbeat personality; and experience working in a fast-paced environment with the ability to work under pressure.
  • Excellent written and oral communication skills.
  • Proficient in MS Office and CRM Software
  • Strong organizational and administrative skills
  • Team player with leadership skills.
  • Proven experience in school admissions and family engagement.
  • Strong interpersonal and communication skills.
  • Event planning and outreach experience.
  • Familiarity with data management systems.
  • Knowledge of educational marketing strategies.
  • Ability to work collaboratively with diverse stakeholders.
  • Customer-centric mindset with a passion for creating positive family experiences.
#J-18808-Ljbffr

  • Head of Admissions

    4 days ago

    Dubai, United Arab Emirates Sunmarke School Full time

    Job Summary:The Head of Admissions and Family Experience holds a key position in ensuring a positive and seamless experience for families seeking admission to the school. This is a primarily an inhouse sales job with a focus on selling, by directly marketing the schools to prospective parents looking to enrol their children. The role would also involve...

  • Head of Admissions and Family Experience at Sunmarke School

    4 weeks ago

    Dubai, Dubai, United Arab Emirates Fortes Holdings Full time

    Sunmarke School is seeking an experienced Head of Admissions and Family Experience in Dubai.

  • Head of Admissions and Family Experience at Sunmarke School

    4 weeks ago

    dubai, United Arab Emirates Jobs for women in UAE Full time

    Head of Admissions and Family Experience at Sunmarke School AdministrationListed On: 8 April 2024Expires On: 8 May 2024 Dubai Sunmarke School is seeking an experienced Head of Admissions and Family Experience in Dubai. Job Summary:The Head of Admissions and Family Experience holds a key position in ensuring a positive and seamless experience for families...

  • Head of Admissions

    4 days ago

    Dubai, Dubai, United Arab Emirates Sunmarke School Full time

    Job Summary:The Head of Admissions and Family Experience holds a key position in ensuring a positive and seamless experience for families seeking admission to the school. This is a primarily an inhouse sales job with a focus on selling, by directly marketing the schools to prospective parents looking to enrol their children. The role would also involve...

  • Admissions and Family Experience Officer at

    2 days ago

    Dubai, United Arab Emirates Jobs for women in Dubai and UAE Full time

    Admissions and Family Experience Officer at Sunmarke School - AdministrationListed On: 15 May 2024 Expires On: 14 June 2024 - Dubai- Sunmarke School is seeking to hire an Admissions and Family Experience Officer in Dubai.Job Summary: Key Responsibilities: 1. Inquiry Management - Respond promptly to inquiries from prospective students and their families,...

  • Admissions & Family Experience Officer -

    4 days ago

    Dubai, Dubai, United Arab Emirates Sunmarke School Full time

    Job Summary:The Admissions Officer is responsible for managing the admissions process from initial inquiry to enrollment, ensuring a seamless and positive experience for prospective students and their families. The Admissions Officer plays a critical role in attracting and enrolling qualified students, contributing to the overall success and growth of the...

  • Front Of House and Parent Liaison Officer

    4 days ago

    Dubai, United Arab Emirates Sunmarke School Full time

    Main Accountabilities:Answer, screen and forward any incoming phone calls while providing basic information when neededProvide office support services in order to ensure efficiency and effectiveness within the School Liaising, communicating, and nurturing enrolled family relationships as per the Lifecyle of School Engagement Infographic.Maintain open lines...

  • Lifeguard Swimming Coaches- Sunmarke School

    1 month ago

    Dubai, United Arab Emirates Sunmarke School LLC Full time

    **About us**: Imagine schools with a variety of educational pathways, where the academic skills of literacy, critical thinking, innovation, numeracy, creativity, self-control and work ethic are taught in parallel the skills of wellbeing, including self-confidence, contentment, kindness, gratitude, health, and love. Welcome to Fortes Education, Dubai. We have...

  • Secondary School Librarian at Sunmarke School

    4 weeks ago

    Dubai, United Arab Emirates Jobs for women in Dubai Full time

    Secondary School Librarian at Sunmarke School - AdministrationListed On: 14 July 2023 Expires On: 31 July 2023 - Dubai- Sunmarke School is seeking to appoint a qualified Secondary School Librarian, with an immediate start date or in August 2023.Job Title: Secondary School Librarian - Sunmarke School Reporting: Head Librarian Start Date: Immediate - August...

  • School Admissions Officer

    3 weeks ago

    dubai, United Arab Emirates Arcadia School Full time

    We are looking to appoint an experienced School Admissions Officer to start as soon as possible. The successful candidate will act as an ambassador for the school, take initiative to improve systems and processes to aid in efficiency and effectiveness. Be innovative in ways to promote our school and increase enrolment numbers. Ideal candidate will have an...

  • Admissions Family Experience Officer

    4 weeks ago

    Dubai, United Arab Emirates FORTES EDUCATION Full time

    Admissions Officer is responsible for managing the admissions process frominitial inquiry to enrollment, ensuring a seamless and positive experience forprospective students and their families. The Admissions Officer plays a criticalrole in attracting and enrolling qualified students, contributing to theoverall success and growth of the institution. This...

  • Swim Coach and Lifeguard at Sunmarke School

    4 weeks ago

    Dubai, United Arab Emirates Jobs for women in Dubai Full time

    Swim Coach and Lifeguard at Sunmarke School - EducationListed On: 14 July 2023 Expires On: 31 July 2023 - Dubai- Sunmarke School is seeking an experienced and qualified Swim Coach and Lifeguard in Dubai.About Fortes Education Fortes Education has been a leading education provider in the UAE for over four decades with premium international schools and...

  • Front Of House and Parent Liaison Officer

    4 days ago

    Dubai, Dubai, United Arab Emirates Sunmarke School Full time

    Main Accountabilities:Answer, screen and forward any incoming phone calls while providing basic information when neededProvide office support services in order to ensure efficiency and effectiveness within the School Liaising, communicating, and nurturing enrolled family relationships as per the Lifecyle of School Engagement Infographic.Maintain open lines...

  • Biology Teacher

    4 weeks ago

    Dubai, Dubai, United Arab Emirates Sunmarke School Full time

    Sunmarke School is seeking to hire a Biology Teacher in Dubai for temporary Maternity Cover. This role has an August 2024 start.

  • Admissions Family Experience Officer

    7 days ago

    dubai, United Arab Emirates FORTES EDUCATION Full time

    Admissions Officer is responsible for managing the admissions process frominitial inquiry to enrollment, ensuring a seamless and positive experience forprospective students and their families. The Admissions Officer plays a criticalrole in attracting and enrolling qualified students, contributing to theoverall success and growth of the institution. This...

  • Front of House and Parent Liaison Officer at

    3 days ago

    Dubai, United Arab Emirates Jobs for women in Dubai and UAE Full time

    Front of House and Parent Liaison Officer at Sunmarke School - AdministrationListed On: 15 May 2024 Expires On: 14 June 2024 - Dubai- Sunmarke School has a vacancy open for a Front of House & Parent Liaison Officer in Dubai.Job Role: We are looking to appoint an experienced and enthusiastic Front of House & Parent Liaison Officer for Sunmarke School. Main...

  • Admissions Family Experience Officer

    4 weeks ago

    Dubai, United Arab Emirates FORTES EDUCATION Full time

    Admissions Officer is responsible formanaging the admissions process frominitial inquiry toenrollment, ensuring a seamless and positive experienceforprospective students and their families. TheAdmissions Officer plays a criticalrole in attractingand enrolling qualified students, contributing totheoverall success and growth of the institution. Thisposition...

  • Learning Support Practitioner

    2 weeks ago

    Dubai, United Arab Emirates Sunmarke School Full time

    Job Purpose: The role of the Learning Support Practitioner (LSP) is to provide support to Students & Staff in the Primary Phase of the School. The Learning Support Practitioner will support the teachers in enhancing the effective involvement of students in their academic and social development.Reporting To: Class TeacherResponsibilities:Work alongside...

  • Learning Support Practitioner

    1 month ago

    Dubai, United Arab Emirates Jobs for women in Dubai and UAE Full time

    Learning Support Practitioner (Primary) at Sunmarke School - EducationListed On: 24 January 2024 Expires On: 23 February 2024 - Dubai- Sunmarke School is seeking to hire a qualified and passionate Learning Support Practitioner - Primary, with a start date in March 2024.About us: Fortes Education has been a leading education provider in the UAE for over four...

  • Subject Leader – Secondary Arabic A

    3 weeks ago

    dubai, United Arab Emirates Sunmarke School Dubai Full time

    Job Summary Imagine schools with a variety of educational pathways where the skills of achievement, such as literacy, critical thinking, numeracy, discipline, and work ethic are taught alongside the skills of wellbeing, such as confidence, contentment, kindness, gratitude, health, and love. Welcome to Fortes Education, Dubai. We have been delivering high...