Implementation Consultant

1 month ago


dubai, United Arab Emirates Sprinklr Full time
Implementation Consultant (Arabic-speaking) | Sprinklr DubaiSprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr’s unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,400 valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Sprinklr’s value to the enterprise is simple: We un-silo teams to make customers happier.This role sits in our Professional Services organisation. The Implementation Team is a post-sales team responsible for ensuring that Sprinklr customers are onboarded onto the Sprinklr software platform both efficiently and effectively so they can realise value from their investment. It is a project based role, taking customers through the four phases of implementation (plan, build, educate, empower). You’ll work with customers new to Sprinklr as well as existing customers who are upgrading their platform version or introducing new capabilities.Implementation Consultant (Arabic-speaking) | Sprinklr Dubai | Apply NowDo miss out on thisn’t m exciting opportunity – apply now at dubaiofferz.comWhat You’ll Do:Work as part of a cross-functional team (Implementation Consultants, Technical Consultants, Project Managers, Product Engineers, Solutions Consultants, Customer Success) to deploy the Sprinklr platform.Lead the full lifecycle of a Sprinklr software delivery project including business analysis, functional specification, system design, platform configuration, testing, training, and post Go Live supportAlign with Project Managers across multiple simultaneous projects to effectively communicate with relevant stakeholders and meet project delivery timelinesConnect with Product Owners and/or Developer Engineers to troubleshoot complex platform use casesTransition completed projects to a Customer Success Manager, documenting and communicating all key project information and future possibilitiesAssist the Services Managers with project definition and scoping for prospective customersTravel on-site with the client regularlyWho You Are & What Makes You Qualified:Must have:Fluent in English and Arabic, written and verbal mandatory.Solid experience in enterprise software deployment management and/or implementationTechnical background with frontend configuration experienceExperience facilitating and presenting live workshops and/or platform trainingAbility to work both independently and as a member of a teamAbility to work effectively under tight deadlines and juggle several assignments simultaneouslyPassion for solving challenges and a commitment to customer delightKnowledge of and passion for Customer Experience Management (CXM)Knowledge of social media platforms, especially Twitter, Facebook, YouTube and InstagramWillingness to travel within the Middle East region for key meetingsNice to have:Experience implementing or system administrating Care, CCass related SaaS platformsExperience using the Sprinklr platform (or one of our CXM competitors)Additional languages of French, German, Italian or Spanish advantageous.
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