Implementation Consultant

3 weeks ago

Dubai, United Arab Emirates Anchanto Full time

**Train and onboard customers on the Anchanto SaaS products**:
**About Anchanto**:
We are a Global B2B cloud company that enables enterprises and partners to grow and manage their end-to-end Commerce and Logistics operations through its world class Cloud and AI products and services. With more than 7,000 customers, leading global brands, large retailers, and postal operators leverage Anchanto to process more than a billion dollars of revenue each year. Our powerful, scalable products deliver rapid innovation integrated to over 135 different commerce and carrier platforms across the world.

Our offices are spread across Singapore, Kuala Lumpur (Malaysia), Jakarta (Indonesia), Manila (Philippines), Sydney (Australia), Bangkok (Thailand), Seoul (South Korea), Pune (India). Our diverse and multicultural fabric is woven in a way that each Anchanter gets complete freedom and opportunity to realize & explore his/her full potential.

We pride ourselves in building awesome & powerful products that have the potential to change the way businesses perceive eCommerce management. We believe in delivering anchanting experiences and aim to become the #1 customer-centric company in our domain.

**The Role**: Implementation Consultant

**Description**:
We are currently seeking an enthusiastic Implementation Consultant with a strong background in warehouse management and e-commerce operations to join our customer training team. As a key member of our team, you will be responsible for equipping our customers with the knowledge and skills to leverage the warehouse management and order management capabilities of our platform effectively.

**Key Responsibilities**:

- Deliver engaging and informative training sessions to our customers, both remotely and in person if required.
- Educate customers on how to interpret, operate and utilize Anchanto Warehouse Management and Anchanto Order Management for their daily business operations.
- Customize training content to address the unique needs and goals of each customer, showcasing the relevance of Anchanto Warehouse Management and Anchanto Order Management to their business.
- Collaborate with our product and development teams to stay up to date on the latest features and enhancements related to Anchanto Warehouse Management and Anchanto Order Management.
- Provide timely and accurate responses to customer inquiries, troubleshooting operation related issues when needed.
- Continuously improve training materials and methodologies based on customer feedback and evolving industry trends.
- Being customer-centric and providing the best training and onboarding experience.

**Essential Requirements**:

- Solid background in warehousing and e-commerce operations, preferably with experience in warehouse management and order management systems.
- Proficiency in explaining complex warehouse and e-commerce operations in a clear and understandable manner.
- Strong presentation and communication skills, both verbal and written.
- Previous experience in a customer-facing role, such as training and customer onboarding.
- Familiarity with our warehouse and e-commerce SaaS product, Channel Management, Marketplace, and Webstore operations is a plus.
- Flexibility to adapt training approaches based on customer needs and learning styles.
- Ability to communicate fluently and write both English and Arabic.
- Traveling required when needed.

**Personal Attributes**:

- Meticulous and detailed
- Independent and doer
- Thinker
- Ability to engage with people.
- Process oriented

**Benefits**:

- A chance to build career with a fast-growing global SaaS tech company
- An opportunity to collaborate with global teams on interesting projects
- Competitive salary package
- Amazing work-life balance
- Learning opportunities

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