CRM Manager| Louis Vuitton Dubai

1 month ago


dubai, United Arab Emirates Louis Vuitton Full time
CRM Manager| Louis Vuitton DubaiFor more than 150 years, men and women at Louis Vuitton have shared the same spirit of excellence and passion, reaffirming their expertise every day, the world over. With us, every career is a journey, filled with excitement and challenge, desire and daring. There is no better way to reveal your potential. Explore, develop, innovate, create… Every journey is unique. Today, Louis Vuitton invites you to discover your own.To be successful in this role you will have solid analytical skills to extract, interpret and convert main client KPI’s into concrete actions for our retail team.CRM Manager| Louis Vuitton Dubai | Apply NowYour proximity to the team and ability to coach and influence them will be key attributes to succeed in this role.ResponsibilitiesSet up the foundation for CRM excellence in the storeDrive and monitor data captureTrain and support the store team with their CRM skillsAnimate the CRM tools with relevant functionalities and contentBuild a community of clientelling experts within the storeDefine and implement CRM action plansElaborate an action plan based on the store priorities in collaboration with other departmentsImplement adequate contact strategy to reengage with clients depending on their profiles/segmentsSupport the store with their clientelling actionsAdapt tools & content according to strategies and prioritiesDevelop omnichannel potentialDevelop client insightsShare clienteling KPI’s reports with the teamTrack the store performanceAnalyze clientele dynamics and identify opportunities for developmentManage client direct communicationsPlan and supervise the sending of e-mailing, mailing or any other communication tools directed to clientsProvide client advisors with guidelines and templates to engage with our clientsProfilePROFILEYou have a previous retail (in store) experience and strong track record in CRM management in a premium/luxury retail brand.You have strong analytical skills and are comfortable translating figures into hands on actions in a retail environment.You are proficient in English and (ideally) Arabic, and you have good animation and presentation skills.Excel and PowerPoint proficiency.You are agile, have a strong sense of service and excellence and enjoy working in fast paced international environments with multi-cultural teams.You are comfortable multi-tasking and highly organized.Don’t miss out on this exciting opportunity – apply now at dubaiofferz.com
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