Private Banking Service Associate

1 month ago


dubai, United Arab Emirates Emirates NBD Full time
Description:The Front OfficeRelationship Management is the key sales unit for the Private Bank Front Office staff are the main point of contact for all clients and generate the income for the Private Bank Presently it consists of 8 marketseach managed by 1 Market Leader Dubai Northern Emirates being one of the largest markets The markets in turn are suborganized in teamseach managed by 1 Team Leader Each team consists of 26 Relationship Managers and 1 to 8 Service Associates who report into 1 Assistant ManagerThe Service Associate is an important pillar within the Front Office of the Private Bank The position holders main responsibility is to support 12 Relationship Managers and their clients The position holder handles all client requests pertaining to Basic Banking products and serviceseg transactions cheque books fixed deposits statements cards etc and manages the clients accounts and their documentation requirements In addition the Service Associate will support the assigned Relationship Managers with customer requests and all servicerelated transactionsManage clients accounts and execute Basic Banking transaction requeststransfers cheques clearing cash transactions opening closing and renewal of Fixed Deposits account opening maintenance closure etcCoordinate with Operations Credit Compliance legal and other relevant departments to support the RMs to execute client instructionsExercise appropriate checks and controls as per Banks policies under the AMs supervisionCommunicate directly with the client on operational matters and for call back confirmationsEnsure Client Confidentiality and related processesPrepare basic documentationeg IOSIR compliance account opening forms etc and keep client recordsEnsure complete and accurate information is provided in all client documentation before submission to operations and other departments under the AMs supervisionAssist othersenior team members as and when requiredAttend to service requests and ensure every query is addressed in given timelineRaise Service Requests to other departments and follow up on the progressPlacing trade orders on Moxy for buy sell of investment instrumentsCoordinate with investment advisors on clarification regarding investment transactionsBack up colleagues as and when requiredAssist RMs with annual review collection of documents and tracking to relevant departments and follow up on completionSending transaction copies for archivalJob Requirements:Relationships with Private Banking Operations and Compliance throughout the lifecycle of a customerAlternative point of contact for daily activities and transaction requests for Private Banking clients in the absence of the RMEvaluation by Team Leader how successfully goals were achievedAssessment on whether Banks policies and procedures were adhered toAssessment on whether operational losses occurred to due human errorsQuick resolution of the issue to satisfy client requirements while observing all relevant regulatory and legal guidelines
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