Modernization Lift Engineer

3 weeks ago


dubai, United Arab Emirates Juma Al Majid Holding Group Full time
Dubai, United Arab Emirates
| Posted on 11/13/2023

Accountable for customer satisfaction through qualityof service and precise communication

Accountable for equipment safety and performance

Accountable for selling service repairs

Accountable for resolving customer service qualitycomplaints

Accountable for resolving customers invoicingcomplaints related to maintenance operations
Service operations

Accountable for the end-users, the sites and thetechnicians safety

Accountable for the delivery of
service according to the service contractrequirements, the time limits, the AL-ARABIA
quality standards and the local regulations

Accountable for the control of the field operationscosts and the profit margin

Accountable for service repairs sales

Accountable for managing the third party inspectionsvisits and follow-up actions

Validates the service contract technical terms withthe salesperson

Accountable for supporting the maintenance of any thirdparty equipment coming into the maintenance base

Responsible for helping the call centre agent solvingtechnician callout assignment conflicts (priorities & trouble shootersfitter schedule)

Accountable for solving and closing the open calloutsand reacting in case of stopped equipment and/or safety issues

Accountable for reducing the callouts in his area

Accountable for the timely completion of the plannedmaintenance visits

Accountable for the planned maintenancescheduling
and optimized routing

Responsible for investigating accidents and followingcompany policy on evidence custody and internal reporting.

Responsible for the control and authorization ofovertime

Accountable for the performance of his assignedtechnicians

Accountable for maintenance technicians motivation andcompetence development

Accountable for determining and checking techniciansperformance objectives

Accountable for communication to his technicians &conducting
of the weekly tool boxmeeting

Accountable for managing technician annual leave ,absences and back-up, and callout technician scheduling

Accountable for technician timesheet validation priorto payroll

Accountable for equipment assignment to technician andtechnician workload balancing

Responsible of defining the technician capacity needand for the technician hiring and selection process
Accountablefor defining, authorizing replacement , managing technician’s tools, vans,phone and instruments
Requirements
·
Bachelor’s Degree in Engineering
·
5-12 years experience in the samefield
·
Engineering standards and codes ofpractice
·
Contract and commercial knowledge
·
Team leadership
·
Procurement and selling skills
·
Ability to plan, organize, lead, andmonitor team efforts to their successful completion
·
Excellent in English Language, Arabicwould be an advantage#J-18808-Ljbffr

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