Duty Manager

1 month ago

dubai, United Arab Emirates Kempinski Hotels Full time
Duty ManagerDepartment: Rooms Division, Front Office & Guest ServicesEmployment Type: Permanent - Full TimeLocation: United Arab Emirates - DubaiReporting To: Majdi AlabadiDescriptionUnder the guidance of the Front Office Manager assess, evaluate and ensure that long-term and short-term of the department are met. Support and assist Front Office and all Departments in the hotel to ensure a smooth, prompt and effective service to all guests.Direct and manage Front Office in absence of the Front Office Manager, respectively Assistant Front Office Manager.Job Description
Support and assist all Front Office sections.
Ensures that all guests receives prompt, cordial attention and personal recognition and resolves related problems.
Inform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them.
Check all correspondence of the day’s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required.
Control room availability for walk-ins and established accountability for guests departure dates and times.
Follow up with Housekeeping any unresolved room discrepancies.
Maintain reservation procedures, same day arrivals.
Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.
Check all billing instructions and guest credit for accuracy. Follow up and resolve
related issues.
Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.
Ensures that all departmental information is kept accurately and up to date.
Promotes in house sales and facilities to maximize hotel revenues.
Understand and carries out duties in line with Hotel Emergency Procedures. Inspects Front and Back of house for cleanliness, Health & Safety and reports any faults to concerned departments.
Job Requirements
Revenues, Expenses and Profit is closely monitored and budgeted figures (over)-achieved.
Financial Policies and Procedures are supported and followed.
LQA (Leading Quality Assurance) audit results are 85% and above.
CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above.
ESS (Employee Satisfaction Survey) results are 85% and above.
Ensures the smooth running of the operations on a day to day basis and in a pro active manner. Ensures that as per Kempinski Health & Safety Policy the Fire Exits are free of obstacles.
About Kempinski Hoteliers since 1897, we have traveled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to pleasing and educating to entertain. We never compromise on the European elegance of service and this, blended with our cultural empathy, allows us to deliver incredible experiences in truly original destinations. We pride ourselves on delivering a beautiful performance for every one of our guests. And for our employees, we provide a stage on which they can flourish and realize their full potential.Kempinski Hotel Mall of the EmiratesA luxurious alpine retreat in the heart of the desert, Kempinski Hotel Mall of the Emirates is a landmark Dubai hotel and one of Kempinski’s most unique city properties. It combines exciting shopping, entertainment, and dining options with lavish accommodations, including 15 spacious but cozy ski chalets overlooking Ski Dubai.
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