Lead Developer Amazon Connect
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Lead Developer – Amazon Connect
Experience:
8+ Years Location:
Hybrid / Remote – UAE Employment Type:
Full-time About the Role
We are looking for a
Lead Developer (Amazon Connect)
who is hands-on and experienced in designing, developing, and delivering
contact center solutions
leveraging
Amazon Connect
and AWS services. The ideal candidate will have extensive experience in
building scalable call center systems , leading technical design, and ensuring seamless integrations across enterprise environments. Key Responsibilities
Lead the end-to-end design and development of
Amazon Connect-based contact center solutions . Develop customized
IVR call flows , Lambda functions, and integrations with third-party or enterprise systems. Utilize
AWS services
such as Lambda, Lex, DynamoDB, S3, CloudWatch, and API Gateway to enhance solution capabilities. Collaborate with architects, business analysts, and stakeholders to align technical solutions with business goals. Ensure scalability, reliability, and compliance with security and performance best practices. Mentor junior engineers and ensure technical excellence across project teams. Required Skills & Experience
8+ years of total software development experience. 3+ years of
hands-on experience with Amazon Connect
(including contact flows, routing, and integrations). Proven experience in
delivering enterprise-grade call center or customer engagement platforms . Proficiency with
AWS Cloud services
(Lambda, Lex, DynamoDB, S3, API Gateway, CloudFormation). Experience in
IVR development, telephony, SIP, and call routing . Strong analytical, communication, and leadership skills. Preferred Qualifications
AWS Certified Developer / Solutions Architect. Experience integrating Amazon Connect with
Salesforce, ServiceNow, or CRM systems . Familiarity with
AI/ML and real-time analytics
in contact center environments.
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