Service Delivery Manager
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We're Hiring: Service Delivery ManagerLocation: Dubai, United Arab EmiratesEmployment Type: Part-TimeExperience Level: Senior-LevelWork Arrangement: Fully RemoteAre you a results-driven professional with strong leadership, operational, and client-management skills? We are looking for an experienced Service Delivery Manager to oversee service operations, improve delivery performance, and ensure exceptional service standards.
This opportunity is ideal for professionals who can manage service teams, build strong stakeholder relationships, and translate business requirements into efficient service delivery solutions.
Role ResponsibilitiesOversee daily service delivery operations and ensure services meet agreed standards.
Lead and coordinate service teams to achieve operational objectives.
Monitor service performance, KPIs, SLAs, and customer satisfaction metrics.
Maintain strong relationships with clients, stakeholders, and service partners.
Identify operational challenges and implement effective service improvements.
Develop service reports, performance reviews, and operational documentation.
Coordinate issue resolution, escalation management, and service continuity.
Support strategic planning and ensure service delivery aligns with business goals.
QualificationsPrevious experience in service delivery management, operations management, or client services leadership.
Strong understanding of service management principles and operational workflows.
Excellent leadership, communication, and stakeholder-management skills. Experience monitoring KPIs, SLAs, and service performance. Strong analytical, organizational, and problem-solving abilities.
Familiarity with service management platforms and reporting tools.
Ability to manage multiple priorities and lead teams effectively.
Why Join Us?
Take ownership of important service delivery and operational initiatives.
Enjoy flexible remote working arrangements.
Develop your strategic leadership and service management expertise.
Work with a professional and collaborative team.
Explore opportunities for continued career growth and development.
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