Receptionist

The Receptionist is responsible for providing a professional welcoming and customer-focused first point of contact for visitors employees students and external stakeholders The role manages front-desk activities incoming communications visitor enquiries appointments deliveries and general administrative support while ensuring a positive and professional experience The Receptionist is expected to demonstrate excellent customer service communication organization confidentiality and professionalism at all times and contribute to maintaining a positive image of the organization

Key Responsibilities

• Welcome visitors guests employees students and external stakeholders in a professional courteous and helpful manner
• Manage the reception area and ensure it is maintained in a professional organized clean and welcoming condition
• Receive screen and direct incoming telephone calls and enquiries to the appropriate departments or employees
• Provide general information and assistance to visitors and respond appropriately to enquiries in a timely and professional manner
• Coordinate visitor access appointments meeting arrangements and related requirements in accordance with organizational procedures
• Maintain accurate visitor records and support applicable access identification and security requirements
• Receive record and distribute incoming correspondence documents deliveries courier items and other materials as required
• Support the coordination and booking of meeting rooms and other shared facilities
• Provide general administrative and clerical support including document preparation filing data entry scanning photocopying and record maintenance
• Assist with the coordination of appointments meetings schedules and other administrative activities when required
• Liaise with internal departments to ensure visitors enquiries requests and communications are directed and supported appropriately
• Maintain up-to-date contact information telephone directories visitor information and relevant reception records
• Support organizational events meetings activities and special occasions where reception or administrative assistance is required
• Handle confidential or sensitive information appropriately and maintain professional discretion at all times
• Follow organizational policies procedures health and safety requirements and visitor-management protocols
• Report reception facility visitor security or operational issues to the appropriate department or responsible person when required
• Monitor the reception area and elevate unusual or security-related situations in accordance with established procedures
• Contribute to maintaining a positive professional and customer-focused organizational image
• Perform other related administrative duties within the scope of the position as assigned by the line manager

Qualifications & Experience:

• Diploma or Bachelor s degree in Business Administration, Office Administration, Customer Service, or a related field.
• Minimum of 2 years of relevant experience in reception, front-office administration, customer service, or a similar role.
• Experience within the education, government, or public sector would be an advantage.
• Good proficiency in Microsoft Office applications and general office systems.
• Strong written and verbal communication skills in both Arabic and English.
• Experience handling visitors, enquiries, appointments, telephone calls, deliveries, and general administrative activities is preferred.

Competencies:

Customer ServiceEffective CommunicationProfessionalism and CourtesyFront Desk and Visitor ManagementPlanning and OrganizationTime ManagementAttention to Detail and AccuracyAdministrative SupportInterpersonal SkillsCollaboration and TeamworkProblem SolvingAdaptability and FlexibilityConfidentiality and DiscretionDigital and Computer SkillsResults OrientationCultural AwarenessIntegrity and Reliability