IT Manager

We are hiring an experienced IT Manager for a leading golf, hospitality and leisure organization in Dubai.

This is a business-facing technology leadership role with a strong focus on Enterprise Applications (70–80%), complemented by oversight of IT Infrastructure & Platforms (20–30%). The ideal candidate will bring strong experience from Golf, Hospitality, Leisure, Lifestyle, Loyalty/Membership, Resorts, Clubs or similar customer-centric environments and be comfortable operating at the intersection of business, technology, enterprise architecture and vendor management.

Key Responsibilities

• Own and oversee enterprise and customer-facing applications across multiple properties, including CRM, Loyalty/Membership, POS, ERP, Guest Management and back-office platforms.
• Lead technology initiatives across the complete lifecycle — RFP, requirements gathering, discovery, solution design, implementation, integration, UAT, go-live and transition to operations.
• Partner closely with business stakeholders to understand operational requirements and translate them into effective functional and technical solutions.
• Manage application integrations, APIs, middleware, data flows, custom developments, testing, change and release management.
• Ensure application solutions comply with Enterprise Architecture, Cybersecurity, Integration and IT Governance standards.
• Drive standardized SDLC, Dev Ops, release governance and quality controls across internal teams, vendors and managed service partners.
• Provide oversight of infrastructure supporting enterprise applications, including cloud, networks, servers, storage, DR/BCP and platform capacity.
• Review and challenge technical designs and proposals submitted by vendors, System Integrators and MSPs.
• Manage vendor performance, deliverables, SLAs, solution quality and transition of projects into steady-state operations.

Must-Have Experience

• Strong experience managing enterprise/business applications in a complex, multi-system environment.
• Strong hands‑on functional/technical exposure to CRM + Loyalty/Membership + POS systems.
• Experience within Hospitality, Golf, Leisure, Lifestyle, Resorts, Clubs, Loyalty or other customer/guest‑centric environments is strongly preferred.
• Exposure to Golf Management Systems, Property Management Systems (PMS), Hospitality/Guest Management platforms and/or Yacht/Marina Management Systems would be highly advantageous.
• Strong experience working across both the business and technology sides — this should not be a purely infrastructure/operations profile.
• Proven advisory/consultative capability, working with senior business stakeholders, Enterprise Architecture, vendors and technology teams.
• Demonstrated ownership of application projects from RFP/business requirements through implementation, UAT and go-live.
• Strong understanding of APIs, integrations, middleware, SQL/data flows and enterprise architecture principles.
• Experience managing MSPs, System Integrators and technology vendors.
• Working knowledge of Azure/AWS, infrastructure, IAM/SSO/RBAC, cybersecurity, monitoring and DR/BCP.
• Experience supporting technology across multiple properties/sites/business units is highly desirable.

Technology Environment CRM | Loyalty & Membership | POS | ERP | Golf Management Systems | PMS | Guest Management | APIs | Middleware | ETL | SQL | Azure/AWS | IAM | SSO | RBAC | Power BI | Jira | Confluence