Executive - Retail Sales

منذ 2 أيام

United Arab Emirates Al Ghurair دوام كامل
Description
Description

Strategic 
Customer Relationship 
• To fully perform in the sales process facilitating the sale of new vehicles on behalf of the brand. 
• Record and manage each enquiry in dealer management system, demonstrating proactive follow up. 
• To ensure the customer transaction is semless, meeting the customer expectations of experience within the timely manner. 
• Understanding of key performance indicators, given from the line manager. 
• Support the line manager to maximize the profitability of each sale.

Administration 
• Responsibly follow the documented sales process, complying to company and legal requirements. 
• Support the customer in the understanding of the process and requirements to fulfil the purchase of a new vehicle. 
• Support the line manager to maintain the sales operations to the desired standards in display and presentation. 
• Adhere to all HSSE standards.

Operational 
• Follow the direction of the line manager during the sales process. 
• Follow the guidlines and process ensuring cleared funds of cash or finance prior to vehicle release, and trade-in facility. 
• Follow the gudielines of vehicle registration, in line with each Emirate requirements. 
• Ability to always represent and deliver professional customer experience.

Product/ Process Improvement 
• Accurately, record each customer lead and enquiry. 
• Manage the dealer management system with timely follow up, with commentary. 
• Comply with security process, of all monies and vehicle assets.



Responsibilities

Strategic:

  • To fully perform in the sales process facilitating the sale of new vehicles on behalf of the brand.
  • Record and manage each enquiry in dealer management system, demonstrating proactive follow up.
  • To ensure the customer transaction is seamless, meeting the customer expectations of experience within the timely manner.
  • Understanding of key performance indicators, given from the line manager.
  • Support the line manager to maximize the profitability of each sale. Administration
  • Responsibly follow the documented sales process, complying to company and legal requirements.
  • Support the customer in the understanding of the process and requirements to fulfil the purchase of a new vehicle.
  • Support the line manager to maintain the sales operations to the desired standards in display and presentation.
  • Adhere to all HSSE standards.

 

Operational:

  • Follow the direction of the line manager during the sales process.
  • Follow the guidelines and process ensuring cleared funds of cash or finance prior to vehicle release, and trade-in facility.
  • Follow the guidelines of vehicle registration, in line with each Emirate requirements.
  • Ability to represent and deliver professional customer experience at all times.
  • Accurately, record each customer lead and enquiry.
  • Manage the dealer management system with timely follow up, with commentary.
  • Comply with security process, of all monies and vehicle assets.