Ecommerce Manager

منذ 5 ساعات

sharjah, الإمارات العربية المتحدة Melodica دوام كامل
Role overview Develop Melodica's ecommerce operation into a sustainable revenue stream for musical instruments, books and related products. Own day-to-day online trading and lead improvements across the customer journey, product content, marketplaces and fulfilment coordination.

Key responsibilities

Review the existing platform, customer journey and trading performance; prioritise a practical improvement plan with relevant stakeholders. Manage online assortment, product listings, content quality, navigation, availability and promotional activity. Own online trading performance, monitoring revenue, conversion, average order value and margin alongside acquisition and fulfilment costs. Develop relevant marketplace channels, managing listings, seller performance, pricing consistency and channel profitability. Work with Marketing to improve qualified traffic, campaign effectiveness and repeat purchasing; align spend with agreed commercial objectives. Coordinate stock accuracy, order processing, delivery, returns and customer support with retail, warehouse and service teams. Brief and manage platform enhancements with IT or external providers; test changes and address issues affecting checkout or customer trust. Build operating processes and reporting for the function; assess additional channels or geographic opportunities against operational readiness and profitability.
Experience and qualifications
Experience managing ecommerce end to end, including trading, platforms, marketplaces and fulfilment coordination. Evidence of improving an existing online operation and delivering measurable commercial results. Relevant experience in musical instruments, consumer electronics, specialist retail or comparable considered-purchase categories. Strong ecommerce analytics, margin awareness and ability to work with technical and operational partners.