Goods Flow Manager

Goods Flow Manager
- IKEA Store Logistics Job SnapshotRole: Goods Flow Manager
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Location:
Abu Dhabi, United Arab Emirates
- Industry: Retail
- Function: Logistics
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Experience:
Minimum 5 years in retail and/or logistics at tactical and operational levels, with proven leadership experience
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Job Type
Full Time
- Work Arrangement: On-sitePosition OverviewAl-Futtaim Retail is seeking an experienced Goods Flow Manager to lead and optimize IKEA store logistics operations in Abu Dhabi, United Arab Emirates. The role is responsible for ensuring efficient movement of goods throughout the store, from receiving and replenishment to order fulfillment and merchandise pickup. The Goods Flow Manager will focus on maintaining high stock availability, controlling operational costs and supporting a positive customer shopping experience.
Job DetailsCountry: United Arab EmiratesCity: Abu DhabiIndustry: RetailFunction: LogisticsSalary: Not disclosedGender: No PreferenceCandidate Nationality: Not specifiedJob Type: Full TimeWork Arrangement: On-siteKey ResponsibilitiesStore Goods Flow OperationsManage and optimize daily goods flow activities across the IKEA store.
Ensure efficient processes for goods receiving, stock replenishment and customer order fulfillment.
Maintain high product availability while supporting cost-efficient logistics the movement of merchandise to support store requirements and customer demand.
Ensure daily goods flow activities follow the established Service Protocol.
Oversee the counting process and support accurate stock handling.
Minimize customer waiting times at merchandise pickup.
Identify operational challenges and implement appropriate improvements.
Maintain a consistent focus on efficient goods handling and customer Planning and Capacity ManagementSupport the Logistics Manager in executing and monitoring goods flow action plans.
Develop and maintain effective capacity plans for store goods flow available resources with receiving, replenishment and fulfillment requirements.
Establish clear operational priorities to support daily business needs.
Coordinate goods flow processes to improve efficiency and service delivery.
Implement agreed logistics actions from the store business plan.
Monitor execution and follow up on progress against operational objectives.
Adjust priorities and resource allocation in response to changing store requirements.
Team Leadership and DevelopmentLead, support and influence the goods flow team to achieve operational objectives.
Provide clear direction on responsibilities, priorities and expected performance.
Delegate tasks effectively to support productivity and accountability.
Communicate operational goals and action plans to team members.
Develop a collaborative working environment that supports effective goods flow employees with development potential.
Support talent development and succession planning within the goods flow team.
Encourage team members to contribute ideas for improving logistics processes.
Maintain effective communication across a diverse workforce.
Stock Availability and Customer ExperienceSupport high stock availability through effective receiving and replenishment activities.
Coordinate goods flow processes to meet store operational requirements.
Ensure merchandise handling supports an efficient customer shopping experience.
Monitor order fulfillment activities and identify opportunities to reduce delays.
Support efficient merchandise pickup processes.
Address goods flow issues that may affect product availability or customer service.
Balance operational efficiency with customer satisfaction objectives.
Budget Management and Operational PerformanceUnderstand the goods flow budget and relevant operational cost drivers.
Monitor costs and performance against agreed business targets.
Use key performance indicators to evaluate goods flow efficiency.
Identify opportunities to improve productivity and control logistics expenses.
Support operational planning based on budget requirements and performance results.
Follow up on action plans to ensure progress toward financial and operational objectives.
Provide relevant performance information to support logistics management decisions.
Contribute to achieving stock availability and service objectives at the lowest possible operating cost.
Business Plan ImplementationTranslate agreed store logistics priorities into practical goods flow activities.
Implement relevant actions from the store business plan.
Establish clear responsibilities and follow‑up measures for assigned progress against planned operational improvements.
Coordinate with relevant store teams to support effective barriers to execution and recommend corrective actions.
Maintain alignment between goods flow operations and wider store objectives.
Health, Safety, Security and Environmental ComplianceEnsure goods flow operations comply with the IKEA Code of Conduct.
Follow applicable internal regulations and company procedures.
Maintain compliance with local health, safety, security and en